Patient Care Operator
Job Location:
Manila - Philippines
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
This is a remote position.
Patient Care Operator (Scheduling Patient Calls & Systems)
Remote Philippines Part-Time 5-6hrs/day
$6-8 USD/hr or Php37-49k/mo
3:00am8:00am PHT (11:30am4:30pm / 12pm5pm aligned to US Nevada time)
If youre a high-performing operations professional who thrives on building systems from scratch taking full ownership of patient coordination and working with a leading US-based mobile medical practice that values strategic execution over simple task execution keep reading.
This isnt a role for an assistant waiting for daily instructions or a manager with a team to delegate to.
This is a focused outcome-driven position where youll act as the single accountable operator running the business side of the practice building the operational engine from day one and delivering warm exceptional patient care on every call.
Why This Is a Dream Job
Youll be working directly with a prestigious USA-based Mobile Nurse-Practitioner Practice who:
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Champions Innovation: Operates a future-of-work fast-scaling healthcare model that prioritizes setting up new operating systems automated workflows and dedicated scheduling platforms.
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Values Your Growth: Provides access to elite peers onboarding support and a dedicated Remote Workmate Success Manager (CSM/Paula) for professional coaching and performance oversight.
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Respects Your Expertise: Consolidates back-office ownership into your hands focusing on dream outcomes and operational clarity rather than micromanaged task lists.
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Builds Stability: Has a long history of working with Filipino professionals and is looking for a long-term team extension offering paid onboarding and scaling to a full-time role within 90 days.
Youll get career transformation high-level visibility and the freedom to lead practice operations without being stuck in a basic virtual assistant rut.
What Youll Be Owning This is a core operational leadership role covering patient intake route-based scheduling SOP creation and process improvement. You arent just taking messages; you are building the entire back-office infrastructuremastering phone engagement Google Workspace RingCentral and data organization to power a 3000-patient mobile practice.
Youll take the lead on:
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Day-to-Day Operations & Phone Care (45%): Owning all inbound/outbound calls (RingCentral) with elderly patients managing route/zip-code scheduling handling patient intake and maintaining flawless patient records.
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Systems Building & SOP Creation (Weeks 112 35%): Auditing existing workflows rebuilding the master patient sheet standardizing triaging rules writing SOPs and leading the transition to a dedicated scheduling platform.
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Continuous Improvement & Scaling (20%): Tracking key practice metrics flagging operational bottlenecks and creating the onboarding framework for future practice growth and secondary clinician additions.
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Inbox Triage & Reporting: Managing email flow with custom templates and delivering concise daily/weekly summaries directly to the practice owner.
Requirements
This Role Is a Great Fit If You:
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Are an Operational Architect: You have 3 years running front-office or operations for a medical dental or allied-health practice (or similar ops role) where you built systems rather than just following them.
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Are Built for the 3:00 AM Shift: You have proven experience working US business hours/graveyard shifts and are fully committed to this exact schedule.
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Are Sassy Warm and Patient on the Phone: Personality is a requirementyou offer patience humor and banter (never a rigid script) to elderly callers some with cognitive conditions.
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Are Bilingual (Spanish/English): Strongly preferred to support Spanish-speaking patient communications.
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Are High-Accountability: You dont need to be chased for updates. You take initiative meet deadlines fix operational gaps independently and own your outcomes.
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Communicate with elite fluency and professional confidence detail-obsessed to prevent route/scheduling errors.
What Success Looks Like
After 6090 Days:
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Operations are Fully Owned: You have taken 100% ownership of the phone lines intake and scheduling; the clinician no longer touches back-office admin.
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The System is Fortified: You have rebuilt the master patient sheet authored standard SOPs for all recurring tasks and established a structured inbox triage system.
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Impact & Performance are Measured: Referral turnaround and no-show rates are down weekly reports are running and the new scheduling system is fully live.
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Trust is Earned: You are the go-to operational backbone prompting the role to successfully transition to full-time status.
Required Skills:
This Role Is a Great Fit If You: Are an Operational Architect: You have 3 years running front-office or operations for a medical dental or allied-health practice (or similar ops role) where you built systems rather than just following them. Are Built for the 3:00 AM Shift: You have proven experience working US business hours/graveyard shifts and are fully committed to this exact schedule. Are Sassy Warm and Patient on the Phone: Personality is a requirementyou offer patience humor and banter (never a rigid script) to elderly callers some with cognitive conditions. Are Bilingual (Spanish/English): Strongly preferred to support Spanish-speaking patient communications. Are High-Accountability: You dont need to be chased for updates. You take initiative meet deadlines fix operational gaps independently and own your outcomes. Communicate with elite fluency and professional confidence detail-obsessed to prevent route/scheduling errors. What Success Looks Like After 6090 Days: Operations are Fully Owned: You have taken 100% ownership of the phone lines intake and scheduling; the clinician no longer touches back-office admin. The System is Fortified: You have rebuilt the master patient sheet authored standard SOPs for all recurring tasks and established a structured inbox triage system. Impact & Performance are Measured: Referral turnaround and no-show rates are down weekly reports are running and the new scheduling system is fully live. Trust is Earned: You are the go-to operational backbone prompting the role to successfully transition to full-time status. How to apply Read the hours section again first. Then send one email to with: Subject line: PRACTICE OPERATOR NEVADA 3AM SHIFT (applications without this subject line are not reviewed) 1. A 6090 second video camera on clear audio unedited no script on screen. Introduce yourself tell us the last practice or business you ran operations for and finish by telling us about a time you made an elderly person laugh or feel good about themselves when was it what did you do what happened next Spanish speakers(if you know how to speak Spanish): add 20 seconds speaking Spanish on a topic of your choice. 2. Your CV. Thats it. No written task. Shortlisted candidates will be interviewed starting tomorrow then a conversation with the owner. The client reviews videos before shell talk to anyone so the video is the interview. Start: as soon as the right person is found. Paid onboarding with RWM.
Required Education:
graduate
