Partner Success Specialist Microsoft 365 Copilot

Role Summary

The Partner Success Specialist Microsoft 365 Copilot drives Microsoft 365 Copilot trial adoption across ASEAN by engaging CSP partners and resellers enabling customer trial activation accelerating adoption and supporting trial-to-paid conversion. This role combines partner enablement pipeline management and customer success to deliver measurable business outcomes.

Key Responsibilities

Partner Activation & Enablement

• Engage CSP partners and resellers through 1: many and 1:1 session and email.
• Deliver enablement on Copilot trial offers activation processes and customer qualification.
• Coach partners on identifying customer opportunities and driving trial adoption.

Trial Activation & Adoption

• Support partners with customer qualification trial setup and activation.
• Monitor trial progress and help resolve activation or adoption blockers.
• Drive customer engagement and support trial-to-paid conversion planning.

Pipeline & Operations

• Manage reseller and customer pipelines from outreach through conversion.
• Maintain CRM/tracker accuracy and activation evidence.
• Monitor KPI performance identify risks and escalate issues as needed.

Reporting & Insights

• Track outreach activations adoption and conversion metrics.
• Provide regular performance updates and actionable insights.
• Support business reviews and continuous process improvement.

Stakeholder Collaboration

• Partner with Microsoft teams distributors and resellers to ensure successful program execution.
• Coordinate technical and operational escalations when required.

Required Qualifications

• 24 years of experience in partner development inside sales customer success channel management or program operations.
• Strong communication stakeholder management and presentation skills.
• Experience managing pipelines and outbound engagement activities.
• Proficiency in Microsoft Office applications (Excel PowerPoint Outlook Teams).
• Ability to manage multiple priorities in a fast-paced environment.
• Bachelors degree preferred.

Preferred Qualifications

• Experience with Microsoft partners CSP or cloud solutions.
• Familiarity with Microsoft 365 Copilot and subscription services.
• Experience supporting trials adoption programs or customer success initiatives.
• Additional ASEAN language skills are an advantage.

Benefits:

Inviso is focused on creating an environment where employees feel valued and supported. Our employee benefits reflect this with a compensation package that is competitive fair and flexible. Our benefits in the Philippines include paid annual leave service incentive leave private medical insurance 13th month bonus a rewarding referral bonus program and our annual education reimbursement program.