Outbound Engagement Specialist
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Job Summary
This is a remote position.
We are looking for a proactive and people-focused Outbound Engagement Specialist to help members get the most value from the platform.
This is not a sales role. The focus is on contacting members helping them stay active following up on their deals answering questions and making sure they have the support they need to use the platform successfully.
You will spend most of your day communicating directly with members through phone email and in-app messaging. You will also record member feedback and insights to help improve the overall member experience.
- Make proactive outbound calls to members who have not logged in recently and help them get active again.
- Contact newly registered members who have not yet started using the platform.
- Follow up with members who have active deals and check their progress.
- Proactively ask members if they need help or support.
- Respond to customer support questions and resolve issues where possible.
- Follow up on open conversations and make sure agreed actions are completed on time.
- Maintain accurate and up-to-date CRM records after every member interaction.
- Record key details feedback issues and next steps from member conversations.
- Capture member feedback and share useful insights with the Community and Product teams.
- Help identify common issues or barriers that prevent members from using the platform.
- Excellent spoken and written English.
- Confident and comfortable making outbound phone calls.
- Friendly professional and comfortable speaking with different types of customers.
- Strong follow-up and communication skills.
- Customer service customer support community support account management or similar experience is an advantage.
- Experience using CRM systems or customer management tools is a plus.
- Comfortable learning new platforms and software.
- Good computer skills and attention to detail.
- Able to manage a daily call list and follow-up tasks independently.
- Willing to learn take feedback and develop within the role.
Required Skills:
Excellent spoken and written English. Confident and comfortable making outbound phone calls. Friendly professional and comfortable speaking with different types of customers. Strong follow-up and communication skills. Customer service customer support community support account management or similar experience is an advantage. Experience using CRM systems or customer management tools is a plus. Comfortable learning new platforms and software. Good computer skills and attention to detail. Able to manage a daily call list and follow-up tasks independently. Willing to learn take feedback and develop within the role. Work Environment & Expectations While this is a work-from-home position it is important to note that this is a full-time rolenot a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability just as you would in an office environment. This role requires: Discipline and commitment to set working hours (strict shift times not flexible) Use of time tracking software during work hours Active participation in team and client calls with your camera ON Consistent availability and responsiveness throughout your shift Treating this as a long-term full-time jobnot a side gig or freelance task Payroll is processed bi-monthly. Were looking for someone who values structure is dependable and thrives in a role that provides consistency and clarity. If youre seeking stability and a team that appreciates reliability wed love to hear from you.
