Operations Manager

Operations Manager (Travel Operations)

Location: Makati
Work Setup: Onsite
Work Schedule: Monday to Friday Dayshift

Job Summary

The Operations Manager is responsible for overseeing day-to-day travel operations ensuring smooth execution of bookings reservations and ticketing services. The role focuses on operational efficiency client satisfaction and strong coordination with airlines and partners while leading a team and managing high-level client requirements including VIP bookings.

Key Responsibilities

• Oversee daily travel operations including reservations ticketing and booking management
• Handle complex and VIP travel arrangements including high-priority and executive bookings
• Build and maintain strong relationships with airlines and travel partners
• Lead and manage operations teams to ensure service excellence and efficiency
• Monitor operational performance service levels and key metrics
• Resolve escalations operational issues and client concerns
• Implement process improvements to enhance efficiency and service quality
• Coordinate with internal teams to ensure seamless service delivery

Qualifications

• Bachelors degree in Tourism Hospitality Business or related field
• Strong experience in travel agency operations ticketing and reservations
• Knowledge of booking systems such as Amadeus Sabre or similar tools
• Proven leadership and people management experience
• Strong stakeholder management and coordination skills
• Experience handling VIP or corporate travel accounts is an advantage