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MSP IT Helpdesk System Administrator
Job Location:
Job Location:
Bacolod - Philippines
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
5-365years
Experience Required:
Posted:
22 September 2026 (Yesterday)
Posted:
Application Deadline:
20 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
This is a remote position.
We are looking for an experienced MSP IT Helpdesk / System Administrator to provide technical support to end users and business clients in a Managed Services Provider (MSP) environment. This role involves direct customer contact troubleshooting complex technical issues managing escalations and ensuring timely resolution of IT-related concerns.
Key Responsibilities
- Provide Level 2/3 technical support through phone email remote access and ticketing systems.
- Troubleshoot Microsoft 365 VoIP Active Directory Azure Entra ID and network-related issues.
- Monitor and manage systems using NinjaRMM/NinjaOne and ConnectWise.
- Troubleshoot networking VPN DNS DHCP and connectivity issues.
- Support and troubleshoot Fortinet FortiGate firewalls.
- Document issues resolutions and customer interactions accurately.
- Escalate complex issues when necessary and maintain professional customer communication.
Requirements
- 5 years of experience in IT Support Helpdesk Systems Administration or similar roles.
- Strong experience with Microsoft 365 and VoIP.
- Knowledge of Azure Entra ID and Active Directory.
- Experience working in an MSP environment is preferred.
- Familiarity with NinjaRMM/NinjaOne ConnectWise and FortiGate is a plus.
- Strong troubleshooting communication and customer-service skills.
Benefits
- Paid Leaves & Birthday Off: Take time when you need it and convert unused leave into cash! Plus enjoy an extra day off on your birthday.
- Comprehensive Health Insurance: Coverage starts from day one and extends to one dependent.
- Performance-Based Salary Increase: Enjoy a raise after regularization.
- Annual Salary Adjustments: We recognize long-term commitment with yearly salary increases.
- Employee Recognition: Be rewarded for your hard work with incentives and recognition.
- Engaging Team Activities: Join in on Family Days Summer Splash and other fun events that strengthen the iReply community.
Required Skills:
5 years experience as an IT Helpdesk or System Administrator with hands-on expertise in Microsoft 365 VoIP Active Directory and Azure Entra ID. Experience in an MSP environment along with knowledge of NinjaRMM/NinjaOne ConnectWise networking VPNs and Fortinet FortiGate firewalls is highly preferred. Strong troubleshooting communication customer service and problem-solving skills are essential.
Required Education:
Any computer related course
