Manager, Procurement Experience APAC

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Job Sub Function:

Job Category:

All Job Posting Locations:

Job Description:

The Manager Experience will ensure that the Regional GS (Global Services) Procurement Experience organisation delivers results in support of the Global Services OneProcurement and Johnson & Johnson business strategy and objectives. The role works directly with the business GS Procurement and the broader procurement function to ensure a seamless experience for the requestor/business partner when engaging with the procurement process.

The Manager Experience oversees and drives activities relating to the implementation of the organizations strategic plans to transform the internal and external partner experience across multiple areas including training and helpdesk. This role works to identify and address needs of internal and external stakeholders and develops strategies that mitigate risk improve the overall experience and remains abreast on current market trends.

Key Responsibilities:

• Manages a team of individual contributors and/or Supervisors and is accountable for conducting effective performance management.
• Manages operational aspects of the team (e.g. workflow performance and compliance) as well as ensuring achievement of team goals within established timelines. Delivers against defined Service Levels.
• Ensures compliance with applicable regulatory legal and company policies and procedures.
• Collaborates with multiple departments in the development and execution of strategies and plans that improve the organizations overall performance utilizing market intelligence risk assessments and best practices.
• Drives continuous improvements in user experience effectiveness and efficiency in assigned area of responsibility.
• Supports development and implementation of automation and AI (Artificial Intelligence) initiatives within assigned area of responsibility.
• Creates Value by establishing and nurturing strong relationships with key business partners and peers with a view to pro-actively understand and constructively influence their needs and expectations.
• Integrates Johnson & Johnsons Credo and Leadership Imperatives into team goals and decision making.

Qualifications

Education:

• Bachelors Degree or equivalent University degree is required.
• An MBA or further advanced degree is preferred.

Experience and Skills:

Required:

• 6-8 years of Procurement Finance or other relevant business experience
• Collaboration Communication & Influencing Skills: Should be regarded as a constructive player representing procurement in various teams within the company and outside. Should have the requisite communication skills to communicate & influence objectives and then develop collaborative relationships both internally and externally to achieve them.
• Fluency in English (written and oral) is required.
• Learning Agility & Openness to Change

Preferred:

• Good understanding of Sourcing and Contracting processes and Source-to-settle operations at a high level is preferred.
• Experience in one or more Procurement Functional domains: Sourcing Category management R2P or Accounts Payable
• Shared Services Industry experience is preferred.

Required Skills:

Preferred Skills: