Manager, IT Operations

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later having pioneered an industry. And were just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized actionable insights aimed at solving important health challenges. To continue what weve started: Improving human health.

We are driven by thousands of ambitious passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening serving with integrity thinking big and being dependable. Weve already changed millions of lives and were ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. Well get there by constantly reinventing unique biosensing-technology experiences. Though weve come a long way from our small company days our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

The Dexcom IT Operations team is a globally distributed high-performing organization responsible for delivering 24/7 IT support and service excellence across the enterprise. We operate in a fast-paced mission-critical environment where reliability efficiency and continuous improvement are at the core of everything we do.

As part of the Global Service Desk and IT Operations organization you will lead teams spanning multiple regions driving operational excellence through strong IT Service Management (ITSM) practices data-driven decision-making and a culture of accountability and innovation. This team plays a critical role in ensuring seamless IT support for employees worldwideenabling business continuity enhancing user experience and supporting Dexcoms life-changing technology.

Where you come in:

• You will lead and manage global 24/7 IT Operations Advance Support team and Service Desk delivery ensuring high-quality reliable support aligned with business needs
• You will oversee day-to-day operations in a follow-the-sun support model ensuring seamless coordination across geographically distributed teams
• You will drive continuous service improvement (CSI) initiatives including shift-left strategies automation and self-service adoption.
• You will lead service transitions onboarding new services and ensuring operational readiness for new capabilities.
• You will collaborate cross-functionally with Infrastructure Applications Security and business stakeholders to ensure alignment and rapid issue resolution.
• You will own and contribute in driving ITSM processes (Incident Problem Change and Request Management) aligned with ITIL best practices.
• You will establish and manage KPIs (e.g. SLA CSAT FCR backlog) using data insights to improve service performance and operational efficiency.
• You will lead workforce planning capacity management and scheduling to ensure optimal coverage and productivity.
• You will build mentor and develop a high-performing team fostering a culture of accountability innovation and customer-centric service delivery.

What Makes You Successful:

• You are a strategic and service-oriented leader with a strong ability to drive operational excellence in a 24/7 global environment.
• You embrace innovation with experience or interest in automation AI and modern IT operations practices.
• You have proven experience managing IT Operations with a focus on performance management and continuous improvement.
• You demonstrate strong analytical and data-driven decision-making skills leveraging metrics and dashboards to improve outcomes.
• You excel in leading global cross-functional teams and driving collaboration across multiple stakeholders and time zones.
• You are an effective communicator who can engage both technical teams and executive leadership with clarity and confidence.
• You have a strong end-user-first mindset with a passion for improving end-user experience and service quality.
• Optional include nice to have items such as advanced degrees certifications specific industry experience knowledge of additional systems etc.

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative industry-leading organization committed to our employees customers and the communities we serve.

Travel Required:

• 5-15%

Experience and Education Requirements:

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To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

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