L1 Service Desk Dispatch Coordinator PH

Were Hiring: Dispatch Coordinator Philippines

Our Reach:

• Clients in 190 countries
  

• 6000 Engineers
  

• 200 Enterprise Clients
  

Key Responsibilities:

• Quickly respond to open and own helpdesk tickets/requests; monitor and update daily ensuring effective resolution.
  

• Manage request delivery on a first-in first-out basis according to priority ensuring SLA compliance.
  

• Update request statuses in ticketing software.
  

• Coordinate with in-house and third-party vendors to complete tasks within agreed timelines and costs.
  

• Assist SDMs Project Coordinators and Team Leads to ensure customer satisfaction.
  

• Secure completed Site Visit Reports (Pre and Post).
  

• Perform other duties as assigned.
  

Ideal Candidate Profile:

• Proven experience in IT Service Desk or Technical Support.
  

• Strong written and verbal communication skills.
  

• Flexible to work shifting schedules including weekends and holidays.
  

• Willingness to work onsite.
  

• Intermediate knowledge of IT SLAs and performance metrics.
  

Essential Skills:

• Behavioral: Works independently communicates openly collaborates effectively demonstrates accountability multitasks efficiently.
  

• Technical: IT hardware software/apps networking knowledge; familiar with ticketing tools and SLA management.
  

Language Skills:

• English: C1
  

Why Join Us:

Ready to excel in Dispatch Coordination Apply now and help drive IT support excellence with Excis in the Philippines!