Job Posting GSC & Customer Service Specialist (Temporary)

At JTI we celebrate differences and everyone truly belongs. 46000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us all you need to do is bring your human best.

What will your story be Apply now!

Learn more:

Department: Order to Cash (O2C)

Role: Temporary (12 months)

Location: Taguig Philippines

Reporting to:GSC & Customer Service Specialist Team Lead

GSC & Customer Service Specialist (Temporary)

As theGSC & Customer Service Specialistin JTI GBS Manilayou will:

• Coordinate product phase-in and phase-out activities and maintain customer and material master data for assigned markets and customers.
• Process Sales and Purchase Orders in SAP ECC/IBP ensuring accurate and timely order execution.
• Manage end-to-end shipments and deliveries in coordination with factories suppliers freight forwarders carriers and warehouses.
• Prepare and coordinate shipping and commercial documentation including invoices packing lists certificates credit/debit memos and customs-related documents.
• Monitor supply requirements and respond to changes in demand regulations taxation or other business conditions that may impact delivery.
• Support service-related Purchase Orders goods receipts vendor payment issues blocked invoices and GR/IR clearing activities in collaboration with Finance.
• Ensure compliance with JSOX controls and support internal and external audit requirements related to Supply Chain and Customer Service processes.
• Analyze operational issues identify business impact and recommend process improvements and solutions.
• Maintain effective communication with internal and external stakeholders and support business continuity across assigned activities

Requirements:

• 3-5 years of experience in Supply Chain and Customer Service within a multinational environment.
• Bachelors degree in Supply Chain Management Engineering or a related field
• Experience with SAP HANA or another ERP system.
• Good knowledge of supply chain logistics order management and shipment processes.
• Proficiency in Microsoft Office applications.
• Strong coordination analytical and problem-solving to collaborate effectively with internal teams customers suppliers and logistics in written and spoken English.

What to Expect

• At JTI GBS we prioritize your wellbeing with comprehensive wellness initiatives hybrid and flexible work setups and benefits like daily meals and shuttle services. As part of our global business services hub youll gain access to worldclass development programs and opportunities to collaborate grow and progress across JTIs international markets.

Are you ready to join us Build your success story at JTI. Apply now!

Next Steps:

After applying if selected please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI we strive to create a diverse and inclusive work environment. As an equal-opportunity employer we welcome applicants from all backgrounds. If you need any specific support alternative formats or have other access requirements please let us know.