IT Systems & Support Specialist

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools training or recognition they deserve.

We believe families are the largest untapped caregiving workforce in America and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.

Abby Care combines clinical oversight with an AI-powered platform to train enable and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand verify and improve care in the home. We expand access to care reduce reliance on higher-cost settings and help ensure public dollars are spent effectively.

We are proud to partner with leading health plans providers and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future.

Join us in solving one of the most important challenges of our time.

As Abby Care continues to scale nationally were investing heavily in modernizing our IT infrastructure to support a growing global workforce of more than 300 offshore employees and hundreds of corporate users across the United States.

Were looking for an experienced IT Systems & Support Specialist who thrives in building automating and improving enterprise IT systemsnot simply maintaining them.

This role will play a critical part in several strategic initiatives including implementing JAMF across more than 600 endpoints deploying Okta with automated identity workflows launching an AI-powered helpdesk securing offshore access through Venn virtual desktops and supporting our transition from Rippling to Workday.

Youll own the employee technology lifecycle from day-one onboarding through secure offboarding while partnering with teams across the organization to deliver secure scalable and efficient technology solutions.

If youre passionate about automation endpoint management cloud identity and creating exceptional employee experiences wed love to hear from you.

This is a Full-Time Remote opportunity supporting U.S. Eastern Time business hours.

• Serve as the primary escalation point for Level 1 and Level 2 technical support.

• Troubleshoot desktop application hardware network and account access issues.

• Support employees across all departments while delivering outstanding customer service.

• Improve support operations by identifying recurring issues and implementing long-term solutions.

• Lead the deployment and administration of Okta.

• Configure Single Sign-On (SSO) Multi-Factor Authentication (MFA) lifecycle management and automated provisioning workflows.

• Design and maintain zero-touch onboarding and offboarding processes integrating Okta JAMF and Workday.

• Ensure employees receive appropriate access on day one while maintaining strong security and least-privilege access controls.

• Own the lifecycle management of more than 600 company devices primarily macOS.

• Implement and administer JAMF Pro from a greenfield environment.

• Build configuration profiles Smart Groups compliance policies automated software deployment and zero-touch provisioning using Apple Business Manager (DEP/ADE).

• Manage procurement inventory lifecycle tracking maintenance and secure device retirement.

• Deploy and administer Venn to provide secure virtual desktop environments for offshore employees handling Protected Health Information (PHI).

• Support Google Workspace administration and enterprise productivity tools.

• Assist with Salesforce administration including user management and basic system support.

• Troubleshoot networking issues involving VPN Wi-Fi TCP/IP and endpoint connectivity.

• Lead implementation of an AI-powered helpdesk platform including workflow automation ticket routing and self-service capabilities.

• Develop and maintain technical documentation SOPs knowledge base articles and system diagrams.

• Continuously improve processes through automation standardization and proactive problem-solving.

• Successfully deploys and maintains JAMF across the enterprise endpoint fleet.

• Implements secure automated identity and access management using Okta.

• Delivers seamless zero-touch onboarding and offboarding experiences.

• Improves IT support efficiency through automation and AI-powered workflows.

• Maintains accurate documentation and scalable IT processes.

• Provides reliable responsive technical support while minimizing downtime.

• Helps strengthen Abby Cares security posture through modern endpoint management and access controls.

• 3 years of experience in IT Support Systems Administration or Enterprise IT Operations.

• Hands-on experience administering JAMF Pro including:

  • Configuration Profiles

  • Smart Groups

  • Policy automation

  • PreStage Enrollments

  • Apple Business Manager (DEP/ADE)

• Experience administering Okta including SSO provisioning and workflow automation.

• Experience supporting Google Workspace.

• Experience administering Salesforce for business users.

• Experience supporting mixed macOS and Windows environments.

• Experience troubleshooting TCP/IP VPN Wi-Fi and enterprise networking.

• Experience implementing AI-powered helpdesk platforms.

• Experience with Venn or similar secure desktop/BYOD solutions.

• Experience supporting Workday or Rippling HRIS integrations.

• Experience working in healthcare technology environments.

• Knowledge of HIPAA security requirements and PHI protection.

• Excellent troubleshooting and analytical skills.

• Strong customer service mindset with the ability to explain technical concepts to non-technical users.

• Builder mentalityyou enjoy creating scalable systems rather than simply maintaining them.

• Strong ownership and accountability.

• Exceptional organization and attention to detail.

• Excellent written documentation skills.

• Comfortable working independently in a fast-paced evolving environment.

• Availability to work U.S. Eastern Time business hours.

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work global team members are eligible for an annual company performance bonus.

• Generous paid time off. We provide 15 days of paid time off that allow you to recharge along with 10 paid company US holidays.

• Growth Opportunities. Build your leadership skills while working with teams in various markets across the US.

We are an equal opportunity employer and welcome applicants from all backgrounds consistent with applicable laws. Employment is contingent upon successful completion of a background check satisfactory references and any required documentation.

1. Families First
   Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family building strong lasting relationships. We continually ask ourselves Would we want this for our own families

2. Urgency with Precision
   Millions of families are waiting for care and they cannot wait therefore this is not your typical 9 to 5 job. We match their urgency with our own delivering exceptional care without compromise. Here speed and excellence go hand in hand.

3. Relentlessly Resourceful
   As an ambitious startup we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.

4. Purpose with Positivity
   We take our mission seriously while never losing sight of the people behind the work. Respect kindness memes and coffee make us stronger as a team and better for the families we serve.

5. Driven to Redefine Whats Possible
   We are here to make healthcare better which means asking hard questions challenging outdated systems and finding smarter more compassionate ways to deliver care.

Automated Decision Tools

Abby Care may use automated decision tools to help match and rank candidate work experience education and skills found in online profiles resumes and job applications against job requirements. We believe that these tools help ensure objective data-based decisions during the hiring process however all Abby Care hiring decisions involve final human review and input. If you have questions or would like to request an alternative process contact .

Required Experience:

IC