IT & System Admin

Role: IT & System Admin

Function areas: IT Infrastructure & Support Workflow Automation Sales Marketing & Operations Enablement Business Analysis

1. IT Infrastructure Systems & Support

• Provide service desk and end-user support for hardware software and connectivity issues across the business
  

• Maintain software inventories patching and standard operating procedures
  

• Act as the bridge between IT operations and automation identifying where manual IT and support tasks can be automated or self-served
  

2. Workflow & Process Automation

• Design and implement automated workflow solutions using platforms such as n8n Make Zapier or Power Automate
  

• Build end-to-end automated processes that operate without manual intervention once deployed
  

• Integrate third-party systems and APIs into automated workflows
  

• Document automation logic configuration and maintenance procedures
  

• Test troubleshoot and iterate on automation solutions to ensure reliability and resilience
  

3. Sales Marketing & Operations Automation

• Partner with the Sales team to automate lead management CRM data enrichment follow-up sequences and pipeline reporting
  

• Work with Marketing to automate campaign workflows content generation pipelines audience segmentation and performance reporting
  

• Collaborate with Operations to streamline and automate internal processes including approvals scheduling data entry and cross-system data sync
  

• Design scalable automation solutions that grow with business volume without requiring proportional manual effort
  

• Identify integration points between business tools (CRM marketing platforms ops systems) and connect them via automated workflows
  

4. Business Analysis & Stakeholder Engagement

• Engage with Sales Marketing Operations and IT teams to elicit document and validate business requirements
  

• Identify manual repetitive or high-volume processes across business units that are candidates for automation and scaling
  

• Map current-state workflows and design future-state automated equivalents
  

• Produce requirements documentation including user stories process maps and functional specifications
  

• Define acceptance criteria KPIs and success metrics for automation initiatives
  

• Facilitate workshops and review sessions with business and technical stakeholders
  

5. Data Pipelines & Analytics

• Design and develop data pipelines that feed automated and AI-driven workflows with clean structured inputs
  

• Integrate structured and unstructured data sources including databases APIs documents and web content
  

• Apply data quality and validation practices to ensure reliable outputs from automated systems
  

• Build reporting and dashboards to monitor automation performance system health and business impact
  

6. General Duties

• Collaborate with internal teams throughout the delivery lifecycle
  

• Maintain clear and up-to-date documentation for all deliverables systems and automated workflows
  

• Participate in project status meetings and provide progress updates as required
  

• Adhere to the clients data handling security and confidentiality requirements
  

• Undertake such additional tasks and responsibilities as may reasonably be required from time to time provided they fall within the general scope of this role and are agreed with the client