IT Support Lead

Work Setup: Monday to Friday Full Onsite
Location: Makati
Industry: Events

Key Responsibilities:

• Oversee daily IT operations and maintain a secure reliable and high-performing technology environment.
• Troubleshoot and resolve advanced hardware software network connectivity and system issues while providing hands-on technical support.
• Manage user accounts system access cloud platforms business applications devices IT assets licenses and configurations.
• Oversee employee onboarding and offboarding cybersecurity measures backups system updates recovery processes and vendor relationships.
• Drive IT projects process improvements automation system migrations and AI initiatives while supporting company events and mentoring junior IT staff.

Qualifications:

• Bachelors degree in IT Computer Science Computer Engineering or a related discipline.
• 5 years of experience in IT operations infrastructure systems administration or technical support with prior leadership experience.
• Strong technical knowledge of Windows hardware software networking Wi-Fi cloud services user administration backups and cybersecurity.
• Experience administering Google Workspace and managing IT assets vendors licenses and technical documentation.
• Excellent troubleshooting leadership communication and decision-making skills with a strong service mindset and willingness to provide onsite support when required.