IT Support Engineer

IT Support Engineer

Dont wait for someone to tell you something is broken.

Were hiring an IT Support Engineer to help keep our day-to-day operations running smoothly.

Yes youll handle the things youd expect from IT Support: user access password resets workstations software printers connectivity peripherals and everyday technical issues.

But were not looking for someone who spends the entire shift waiting for a ticket or Teams message to arrive.

We want someone who gets ahead of the problem.

If employees are coming in tomorrow dont wait until tomorrow to discover that a workstation wont boot.

Check it today.

If a printer meeting-room setup Wi-Fi connection or shared device keeps causing problems dont wait for the next person to complain about it.

Find out whats wrong and help make sure it doesnt keep happening.

If equipment or supplies are running low dont wait until weve completely run out.

Raise it before it becomes a problem.

Thats what good IT Support looks like to us.

It means paying attention to the environment even when nobody is asking you for anything.

It means noticing patterns.

It means asking questions when something doesnt look right.

And it means taking responsibility for an issue until youre confident its actually been addressed.

What youll actually be doing

Youll support employees with the everyday technology they need to do their jobs.

That includes things like:

• Creating and resetting user accounts and passwords
• Troubleshooting laptops desktops and peripherals
• Helping with software and access issues
• Supporting printers and other shared office equipment
• Troubleshooting basic Wi-Fi and connectivity problems
• Setting up equipment for new employees
• Checking workstations and equipment before theyre needed
• Keeping track of IT equipment supplies and recurring issues
• Performing routine checks instead of waiting for users to discover problems
• Escalating more complex infrastructure or network problems when necessary - but with useful information about what youve already checked

Youll primarily be supporting our night-shift operations so you need to be comfortable working nights and communicating clearly with employees who need assistance.

Qualifications :

What were looking for

You dont need to be the most senior Network Engineer in the room.
You dont need an impressive collection of certifications.
And we dont expect you to know how to solve every technical problem on Day 1.
We can teach technical processes. What were much more interested in is how you work.
Were looking for someone who:

• Communicates well in English
• Is comfortable working the night shift
• Has a good foundation in IT support and troubleshooting
• Can follow a problem through instead of immediately passing it to somebody else
• Pays attention to whats happening around them
• Doesnt need to be continuously told what to check or what to do next
• Learns quickly when they encounter something unfamiliar
• Notices repetitive problems and asks why they keep happening
• Takes care of things before they become somebody elses problem

When everything is working and there are no tickets no messages and nobody currently needs your help your job isnt to sit and wait for something to break. 

Look around.

Are the workstations ready

Are there devices that have been behaving strangely

Are printers working

Are there recurring issues from the previous shifts that nobody has permanently addressed

Is there equipment that needs attention

Are there simple checks or tasks we keep doing manually that could be done better

Find something useful to improve.

You may start with relatively simple IT Support responsibilities but we want someone who can eventually look at the environment and independently recognize: This could become a problem. I should deal with it now.

You wont always know the answer and thats okay.

What matters is what you do next.

We dont expect you to magically know how to solve every unfamiliar issue.

We do expect you to investigate ask sensible questions check what you can use the resources available to you communicate clearly and keep working the problem instead of becoming stuck because there isnt a step-by-step instruction telling you what to do.

Knowing when you genuinely need help is also part of good judgment.

Before you apply ask yourself:

When work is quiet do I naturally look for what else needs attention - or do I wait for someone to give me something to do

When the same problem keeps happening do I simply fix it again - or do I start wondering why it keeps happening

When I notice something isnt right do I take ownership - even if nobody specifically assigned it to me

If that sounds like how you already work wed like to meet you.

Additional Information :

Work setup: FULL ONSITE Monday to Friday
Location: One World Place BGC Taguig City
Employment Type: Full-time Permanent

Get to know us more:
EviSmart 
  Work :

No

Employment Type :

Full-time