IT Specialist

You perform day-to-day IT operations and support activities in the store ensuring that IT
systems perform with high availability performance and security
You investigate trouble-shoot follow up and communicate with store users on their IT
support incidents and service requests with resolution closure work-around and
escalation
You perform Store IT support according to IT policies standards and SOPs
You support IT audit compliance and security reviews & assessments
You support implementation of local Store IT project activities within planned scope
schedule and budgets
You support Store super users in testing training implementation and upgrade of Store
IT systems incl. associated technical documentation
You support and coordinate with SO IT in system security patches and anti-virus updates
on Store IT systems on need basis
You maintain inventory records of hardware software license and support contracts
You support IT hardware software license and subscription compliance through
physical checks and tools (Service Desk and SCCM).
You coordinate on-site work with authorized vendors during rebuild relocations or
repairs.
You support SO IT and Store BN in IT budget preparation and contract renewal of Store
IT hardware software licenses application support subscription & other IT services
procurement with due diligence
You support system & data backup recovery procedures to ensure effective and
timely recovery of business data & IT services in the event of an emergency or
disaster situation
2
You provide IT support to Shopping Centre (e.g. Damansara/ IPC; Tebrau/ Toppen) 
wherever applicable
You provide standby weekend & after office support if required or rostered.

Qualifications :

• You possess a diploma in an IT-related professional discipline such as Computer Science or Information Technology.
• You have a minimum of 3 years of experience in an IT support role.
• You have practical knowledge and experience in supporting super users system support and system testing.
• You have practical experience in IT support including Service Desk operations system monitoring backup and restore patching and malware protection.
• You have IT support experience in a retail environment including Microsoft Navision LS Retail POS CRM and SQL databases.

Additional Information :

We offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values you will be entitled to great initiatives including Annual leave Medical and Dental Family & Community leave Co-worker discount subsidized meals Bonus program full training and inductions.

This role requires flexibility in work hours depending on store operational requirements.

Remote Work :

No

Employment Type :

Full-time