IT Application Support Lead

IT Application Support Lead

Req number:

R8172

Employment type:

Full time

Worksite flexibility:

Remote

CAI is a global services firm with over 9000 associates worldwide and a yearly revenue of $1.3 billion. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients colleagues and communities. As a privately held company we have the freedom and focus to do what is rightwhatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

The IT Application Support Lead sets the direction for how the Gaming group keeps its products healthy and leads the analysts who do that work day to day. You will guide the team through root-cause analysis on the issues that matter most. A big part of the job is keeping stakeholders satisfied and informed and using what the team learns to cut down the technical problems that hurt revenue and guest satisfaction. You mentor Analysts and Senior Analysts set the standard for how issues are worked and keep everyone pointed at the same goal.

Job Description

We are looking for aIT Application Support Leadwill keep gaming systems running on both the hardware and the software side. Track issues down and fix them from workstations and peripherals through to applications operating systems and databases.This position will befull-timeandremote.

What Youll Do

• Work with the help desk and analysts to sort prioritize and close out tickets

• When a problem keeps recurring find the root cause and put a fix in place so it stops happening

• Follow-up on root cause analysis

• Provide updates to stakeholders and Sr. Managment

What Youll Need

Required:

• Minimum of 5 years of hands-on technical support experience

• Proven experience supporting both hardware and software environments

• Based in Metro Manila or within commuting distance to work on-site as needed

• Prior experience leading or managing Analysts and Senior Analysts

• Excellent written and verbal communication skills in English

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings etc.

• Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employment selection process please direct your inquiries to or (888).