IT Administrator | PH | Cebu
Job Location:
Monthly Salary:
Experience Required:
Posted:
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Job Summary
- Provide first-level technical support for agents and staff (voice non-voice and back-office teams)
- Respond to incidents and service requests via ticketing system chat or walk-up support
- Troubleshoot common issues related to desktops laptops headsets printers and network connectivity
- Ensure all tickets are logged updated and resolved within agreed SLAs
- Set up and configure workstations for new hires including required applications and system access
- Assist in onboarding and offboarding activities (account creation access provisioning device preparation)
- Support password resets account unlocks and basic access-related requests
- Monitor and assist in maintaining uptime of production floors ensuring minimal disruption to operations
- Perform routine checks on systems internet connectivity and shared resources
- Support shift-based IT coverage including weekends or holidays if required
- Install update and troubleshoot standard software used in BPO operations (e.g. CRM tools softphones Microsoft 365)
- Assist in managing IT assets including tagging tracking and basic inventory updates
- Coordinate repair or replacement of faulty equipment
- Escalate unresolved or complex issues to senior IT staff or vendors
- Work closely with network systems and application teams to resolve incidents impacting operations
- Provide clear updates to users and stakeholders on issue status
- Follow standard IT processes and documentation practices
- Maintain accurate records of incidents assets and support activities
- Adhere to company policies on IT security data privacy and acceptable use
- Diploma or degree in Information Technology Computer Science or related field
- 02 years of experience in IT support service desk or internship experience (BPO experience is a plus)
- Basic knowledge of Windows OS Microsoft 365 and common business applications
- Familiarity with computer hardware peripherals and basic networking concepts
- Ability to troubleshoot common IT issues (login problems connectivity software errors)
- Exposure to tools such as Datto RMM Active Directory or ticketing systems (e.g. ServiceNow Zendesk)
- Basic understanding of networking devices (e.g. Fortinet Aruba Unifi)
- Strong customer service mindset and communication skills
- Ability to work in a fast-paced high-volume environment
- Good problem-solving skills with attention to detail
- Ability to follow processes and escalate when needed
- Reliable and responsive especially during critical operations hours
- Willing to work on shifting schedules (including night shift if required)
- Team player with a positive attitude
- Eager to learn and grow within IT support and operations.
- HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
- Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
- Employee Engagement Activities: Year-End Party Family Day Team Building and more!
Required Skills:
Education & Experience Diploma or degree in Information Technology Computer Science or related field 13 years of experience in IT support or service desk experience (BPO experience is a plus) Technical Skills Basic knowledge of Windows OS Microsoft 365 and common business applications Familiarity with computer hardware peripherals and basic networking concepts Ability to troubleshoot common IT issues (login problems connectivity software errors) Nice to Have Exposure to tools such as Datto RMM Active Directory or ticketing systems (e.g. ServiceNow Zendesk) Basic understanding of networking devices (e.g. Fortinet Aruba Unifi) Core Competencies Strong customer service mindset and communication skills Ability to work in a fast-paced high-volume environment Good problem-solving skills with attention to detail Ability to follow processes and escalate when needed Key Attributes Reliable and responsive especially during critical operations hours Willing to work on shifting schedules (including night shift if required) Team player with a positive attitude Eager to learn and grow within IT support and operations.
