Integration Platform Engineer

About the Role

Integration / Platform Engineers are the architects of system connectivity within the Digital Support & AI organization. They ensure that all platforms like Salesforce Zendesk AWS Connect knowledge systems AI pipelines and data stores are reliably integrated and talking to each other. This role is foundational: without well-built integrations AI agents cant access knowledge automation flows cant trigger correctly and analytics cant receive accurate data.

Platform Engineers build and maintain the infrastructure that makes everything else work.

What You Will Do

• Design build and maintain integrations between core platforms: Salesforce Zendesk AWS Connect and AI/knowledge systems
• Develop and maintain data pipelines that move knowledge content case data and AI outputs between systems
• Implement authentication access control and security standards across integrated systems
• Partner with AI Engineers to ensure AI agents have reliable low-latency access to knowledge retrieval APIs
• Collaborate with Automation Engineers to ensure automation workflows have the system connections they need
• Monitor integration health data pipeline reliability and system performance and resolve issues proactively
• Manage API versioning dependency tracking and middleware configurations
• Contribute to platform architecture documentation and integration standards
• Support troubleshooting and incident response for integration-related system failures

What We Are Looking For

Required Experience & Qualifications

• 4 years of experience in platform engineering systems integration or backend software development
• Strong experience with REST APIs for enterprise system integrations
• Hands-on experience with CRM platforms: Salesforce and/or Zendesk
• Experience building and maintaining data pipelines and middleware in multi-system environments
• Familiarity with AWS services (Lambda API Gateway Connect etc.) is strongly preferred
• Experience with authentication frameworks (OAuth SAML) and API security best practices

Skills & Competencies

• APIs and middleware: designing and implementing REST integrations between enterprise systems
• CRM integration: Salesforce Zendesk and AWS Connect integration patterns and best practices
• Data pipelines: building reliable pipelines for knowledge case and AI data flows
• Cloud infrastructure: AWS services relevant to support and AI platform connectivity
• Monitoring and reliability: proactive system health monitoring and incident response for integration layers
• Documentation: maintaining integration maps API docs and system dependency records

Core Attributes

• Reliability-focused: builds systems that work consistently not just on the first try
• Systematic: designs integrations that are maintainable not just functional
• Collaborative: works effectively with AI engineers automation engineers and platform leadership
• Proactive: monitors systems and identifies risks before they become incidents
• Detail-oriented: tracks dependencies versions and configurations with care

Benefits

• Career growth opportunities in a diverse and supportive work environment.
• Competitive Salary Package
• Prime office location in Ortigas (Easy access to MRT stations restaurants and banks)
• Hybrid Working Arrangement (2 days WFH)
• HMO coverage with free dependent upon hire.
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Plus additional benefits

About Us

From the day we opened our doors MRI Software has built flexible game-changing real estate software that powers thriving communities and helps make the world a better place to live work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that quite frankly cant be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; its a connected community of people who truly feel they belong. Whether were investing in employee resource groups or providing tailored resources for each person to reach their full potential were passionate about creating a work environment that makes you excited to show up every single day.

At MRI one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate thats our goal every day. Because thats what industry leaders do. Whether youre joining as a new Pride member or rejoining us after a short time away your talent is vital to us our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates so please dont hesitate to apply. Wed love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds including ethnicity religion sexual orientation gender identity disability age military veteran status and more.

We believe that Belonging is a direct result of Diversity Equity and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!