HR SS Associate III

The HR Shared Services Associate is a key member of the HR Operations team responsible for delivering centralized support across the full spectrum of the employee lifecyclefrom pre-employment and onboarding to ongoing HR administration and offboarding. This role ensures the accuracy and integrity of employee data supports compliance and audit readiness and provides timely high-quality service to internal stakeholders and external partners. The ideal candidate is detail-oriented process-driven and thrives in a collaborative fast-paced environment.

Employee Support & Inquiry Resolution

Serve as the first point of contact for employee HR-related inquiries via phone email or ticketing systems.

Provide accurate and timely information on HR policies procedures benefits and payroll.

Escalate complex issues to appropriate HR specialists or departments when necessary.

HRIS and Data Management

Maintain and update employee records in the Human Resources Information System (HRIS).

Ensure data integrity by performing regular audits and correcting discrepancies.

Generate standard and ad hoc reports for HR metrics and compliance tracking.

Onboarding & Offboarding

Coordinate pre-employment processes including background checks document collection and system setup.

Facilitate new hire orientation and ensure a smooth onboarding experience.

Process terminations conduct exit interviews and manage offboarding documentation.

Benefits Administration

Assist employees with benefits enrollment changes and questions.

Coordinate with benefits providers and internal teams to resolve issues.

Support annual open enrollment processes and related communications.

HR Process Support

Assist in the administration of performance reviews compensation changes and employee recognition programs.

Support HR projects such as policy updates system implementations and process improvements.

Maintain standard operating procedures (SOPs) and documentation for HR processes.

Compliance & Documentation

Ensure compliance with federal state and local employment laws and regulations.

Maintain accurate and confidential employee files in accordance with company policies and legal requirements.

Assist with audits and reporting for internal and external stakeholders.

Collaboration & Communication

Work closely with Payroll Talent Acquisition Learning & Development and other HR teams to ensure seamless service delivery.

Participate in team meetings and contribute to continuous improvement initiatives.

Communicate effectively with employees at all levels of the organization.

Expanded Scope

Lead initiatives for HR process improvements and system implementations.

Serve as a subject matter expert (SME) for key HR systems and processes.

Support compliance audits and complex reporting needs.

Act as a liaison between Shared Services and other HR functions.

Drive continuous improvement and participate in strategic HR projects. Metrics for Success

Leadership in cross-functional projects.

Measurable improvements in process efficiency or service delivery.

High-quality audit outcomes and data integrity.

Recognition as a go-to expert within the team.

Required:

Bachelors degree in Human Resources Business Administration or a related field preferred.

5 years of experience in HR operations shared services or onboarding support.

KNOWLEDGE/SKILLS/ABILITIES

Required:

Strong attention to detail and organizational skills.

Excellent communication and coordination abilities.

Proficiency in Microsoft Office (Word Excel Outlook PowerPoint).

Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Proven experience in administration operations or recruitment support

Ability to collaborate with other HR functions (e.g. Payroll Benefits Talent Acquisition HRBP) for resolution