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Helpdesk Technician II

Job Location:

Pasay - Philippines

Monthly Salary: Not provided by the employer

Posted: 15 September 2026 (9 hours ago)

Application Deadline: 13 December 2026

Vacancies: 1 Vacancy

Job Description

Provide professional end-user support via telephone email or web submits.
Provide restorative or maintenance actions to resolve end-user problems.
Responds to end-user problems based on standard procedures.
Track incidents and calls including but not limited to entering data into the database timely and accurately.
Ticket Dispatcher - Responsible in distributing tickets in the queue and checking ageing tickets.
Process P1/P2 tickets - Issue that needs immediate assistance

Bachelors degree or vocational in IT-related courses is a plus.
Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
Must have at least 2 years Technical Support experience
Excellent in oral and written English communication.
Excellent customer service skills.
Must consistently meet or exceed the required performance criteria.
Able and willing to make several calls a day when necessary.
Familiarity andgood working knowledge in PC hardware andsoftware troubleshooting.
Prior Software Application support (e.g. Outlook etc.) experience is a plus.
Prior BPO experience in Technical Support is a plus.
Familiarity with ticketing system a strong advantage.
Shift flexibility and schedule adherence are required for the position.

Required Experience:

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