Global Supply Chain & Customer Service Specialist

Global Supply Chain & Customer Service Specialist

Location: Taguig

Work Schedule: Full-time

Job Purpose

The Global Supply Chain & Customer Service Specialist is responsible for handling end-to-end supply chain and customer service operations for finished goods semi-finished goods and raw materials. This role acts as a vital link between factories suppliers customers internal functional teams and logistics partners to ensure high-quality operational support accurate order management and on-time in-full delivery.

Key Responsibilities

• Portfolio & Master Data Management: Coordinate product phase-in and phase-out activities for designated markets and customers; maintain accurate customer and material master data in system applications applying demand change processes for manufacturing requirements.
• Order & Shipment Processing: Process sales and purchase orders within ERP and planning systems (such as SAP ECC IBP and Transportation Modules); oversee end-to-end order fulfillment and commodity shipments in collaboration with factories carriers and warehouses to minimize write-offs.
• Documentation & Customs Clearance: Establish standard system documentation (order confirmations proforma invoices export invoices debit/credit memos) and non-system documentation (certificates of origin freshness certificates legalizations) to ensure compliant customs clearance billing and accounting.
• Business Continuity & Compliance: Maintain operational back-up documentation and manage handovers; adapt to regulatory tax or market changes; support internal/external audit queries and review financial control reports (SOX compliance) across Order-to-Cash Procure-to-Pay and Inventory Management processes.
• Financial & Service PO Administration: Create service purchase orders post goods receipts (GR) accurately resolve vendor invoice discrepancies support month/quarter/year-end closing activities with Finance and manage GR/IR clearing exercises.
• Ad-Hoc Projects: Manage additional operational tasks and continuous improvement projects as requested by leadership.

Qualifications

• Education: Bachelors degree (4-year course) in Supply Chain Management Engineering Business or a related field.
• Work Experience: 3 to 5 years of experience in Supply Chain and Customer Service within a multinational environment (with at least 12 months in an associate-level supply chain role).
• Technical Skills: Proficiency in SAP (SAP ECC SAP S/4HANA or IBP) or equivalent enterprise ERP software including logistics and transportation modules; advanced skills in MS Office.
• Logistics Knowledge: Strong understanding of end-to-end international trade supply chain management order fulfillment and export/import documentation.
• Language Skills: Fluent in English (written and spoken); fluency in additional languages (such as French or Spanish) is an advantage.
• Core Competencies: Strong problem-solving capabilities accountability ability to simplify complex processes and a collaborative team-first mindset.