Ecommerce Customer Service & Marketplace Associate

Ecommerce Customer Service & Marketplace Associate

We are looking for a detail-oriented reliable and organized Ecommerce Customer Service & Marketplace Associate to join our team.

The priority for this role is strong e-commerce customer service experience. You will be responsible for communicating with customers handling order-related issues responding to emails and phone calls and ensuring customers receive professional and timely support.

• Respond to customer enquiries via email and phone
• Handle customer questions complaints returns refunds and order issues
• Follow up on outstanding customer and order-related matters
• Communicate with customers professionally and efficiently
• Assist with Amazon claims and marketplace-related issues
• Add and update basic product information across e-commerce channels
• Follow established SOPs and company processes
• Maintain accurate customer and order records
• Identify recurring customer or order issues and escalate when necessary
• Assist with general e-commerce and marketplace administration

• Previous e-commerce customer service experience is essential
• Strong written and verbal communication skills
• Comfortable handling customers by email and phone
• Excellent attention to detail
• Highly organised and reliable
• Able to work independently and manage multiple tasks
• Comfortable following SOPs and established processes
• Good computer skills and ability to learn new software quickly
• Experience with Amazon or other marketplaces is an advantage
• A proactive problem-solving attitude

9:30 AM 5:30 PM EST
Monday to Friday