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Ecommerce Customer Service & Marketplace Associate
Job Location:
Job Location:
Manila - Philippines
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
19 August 2026 (5 hours ago)
Posted:
Application Deadline:
16 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Ecommerce Customer Service & Marketplace Associate
Position Overview
We are seeking an experienced Ecommerce Customer Service & Marketplace Associate to join our remote team.
E-commerce customer service experience is ESSENTIAL and the top priority for this role. Candidates must have hands-on experience handling customer emails phone calls order issues returns refunds and customer communication.
Responsibilities
- Handle ecommerce customer enquiries via email and phone.
- Resolve order issues returns refunds and complaints.
- Assist with Amazon claims and marketplace-related tasks.
- Add basic product listings to ecommerce channels.
- Follow company SOPs and procedures.
- Maintain accurate records and provide excellent customer service.
Requirements
- Strong e-commerce customer service experience REQUIRED.
- Amazon/Seller Central experience is highly beneficial.
- Excellent English communication skills.
- Detail-oriented organized and reliable.
- Able to follow SOPs and work independently.
- Basic marketplace listing experience is an advantage but can be trained.
Working Hours
MondayFriday 9:30 AM5:30 PM EST
Remote
