Driver Excellence Associate Lipa

Hey mabuhay!

Thanks for dropping by. We know looking for the right job can feel like being stuck in EDSA traffic so well keep it moving and get straight to the point.

With over 8 million downloads and a powerful network of thousand of dedicated biker-partners we are a leading ride-hailing platform operating across the Philippines. Our vision is to end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient reliable and safe rides impacting millions of lives positively every single day.

Now were looking for a Driver Excellence Associate. The Driver Journey & Success will play a crucial role in setting up the foundations in making this happen - from ensuring a high-quality long-term experience for drivers.

What youll be doing:

A. Communications

• Draft and schedule daily or weekly driver updates (hospots announcements tips)
• Monitor driver group chats or inboxes for issues or trends
• Respond to inbound driver questions or support requests
• Manage support escalations and issue resolution

B. Training & Development

• Develop learning contents to improve driver professionalism customer service and platform knowledge
• Track completion rates of training and engagement levels with content
• Share and communicate learning visuals APP-dates through driver group chats

C. Retention

• Monitor driver activity and engagement metrics daily to identify drivers who show signs of disengagement
• Contact inactive or low-performing drivers to re-engage them with tailored support
• Develop and run driver loyalty programs
• Conduct regular FGDs to understand drivers needs and pain points.

D. Adhere to company policies and procedures

E. Achieve or exceed targets and key objectives assigned by your Immediate Superior

F. Accept other associated responsibilities and projects as the need arises.

• Bachelors Degree of any related course

• 2-3 years experience in operations management preferably in the transportation or logistics industry.
• Good Communication Skills computer literate experience in google sheets data analysis and reporting.

Work your way Enjoy flexibility and the freedom to thrive in your role.

Work-life balance Build a career without sacrificing your personal life.

Free perks Fuel up with free meals and stay active with gym access.

Grow fast Unlock career advancement and promotion opportunities.

Get rewarded Earn a competitive salary with opportunities for pay increases.

Start-up energy Be part of a fast-moving innovative team where your ideas matter.

Global vibes Collaborate with a diverse multicultural team in an agile workplace.

Tech-driven culture Work with modern tools and cutting-edge technology that keep you ahead of the game.

Required Experience:

IC