Data Entry Specialist

Position:Data Analyst (Utility Bills Usage and Tariffs)

Location: Remote: SA/LatAm/PH

Work Schedule: US business hours. asynchronous hours

Salary:Market Related

Full Time-6 Months

About the Company

A US-based utility cost management company is hiring a Data Analyst to collect utility bills usage data and rate information for its business customers across many locations.

You will join the operations team and work closely with customer success and engineering colleagues in the US. Each day you will log into US utility provider portals retrieve bills and usage data and keep account records accurate so that bills can be audited paid and optimized for savings. Success means every active account is collected on schedule with no missed bills usage and rate records are complete and portal problems are reported the same day they appear.

• Excellent written English and clear spoken English for occasional calls with US utility providers
• Strong attention to detail with the ability to follow the same process accurately every day across a large number of accounts
• Comfortable navigating web portals and working in spreadsheets
• Able to learn an internal dashboard and follow checklists and SOPs quickly
• Reliable on a fixed daily schedule and able to coordinate with teammates so every account is covered on time
• Available to work US business hours with some asynchronous flexibility

• Experience using US utility provider portals
• Data entry or back-office operations experience supporting a US company
• Basic understanding of energy units such as kWh kW and therms

• Log into US utility websites daily on a set schedule using stored customer credentials download new bills and upload them to the internal platform for processing
• Pull monthly and interval usage demand (kW) and meter data from utility portals and data-sharing tools in the required format
• Identify each customers current rate plan the published tariff and any rate changes and record them for the savings team to compare options
• Maintain accurate account records including account numbers meters service addresses login status and portal specifics such as two-factor codes paperless billing setup and download limits
• Spot and report anything unusual through the daily log such as a missing bill a changed account number a portal that has stopped working or a bill that does not match its location
• Call utility providers when a portal cannot resolve an issue such as a missing bill a new account or a locked login
• Write clear handoff notes at the end of each shift for the next morning

Full time 6-month contract. Fully remote open to candidates in South Africa Latin America and the business hours with some asynchronous work.

• Enjoys routine repeatable work and takes pride in getting it right every time
• Notices small inconsistencies and flags them rather than letting them slide
• Patient and persistent when a portal or a phone queue does not cooperate
• Organized enough to track many accounts and deadlines without anything falling through the cracks