Customer Support Senior Technical Coach (Coding Scripting AI Fluency)

Looking for a role where your work directly influences business outcomes and customer success

At RealPage youll join a global SaaS technology company that is transforming the real estate industry through innovative software data and AI-driven solutions. We empower our teams to think big take ownership and deliver meaningful results every day.

Whether youre solving complex challenges collaborating with global stakeholders or driving operational excellence youll have the opportunity to grow your career while making a real impact.

The Senior Technical Coach drives technical enablement and performance coaching for Technical Coaches and frontline agents supporting complex products such as OneSite Knock and Accounting. The role combines technical expertise coaching operational performance and AI-driven innovation to improve KPIs resolution quality and customer experience. Acting as a bridge between Support Product Engineering CX WFM and Training the Senior Technical Coach mentors and develops frontline talent reduces escalations and leverages AI automation and coding solutions to enhance support delivery.

What Youll Do

• Provide technical and performance coaching focused on troubleshooting FCR AHT CSAT and career development.

• Mentor Technical Coaches and directly coach a small group of complex-product agents.

• Serve as an SME for complex RealPage products and lead advanced troubleshooting initiatives.

• Identify skill gaps design learning paths and deliver technical training programs.

• Analyze performance metrics to drive coaching strategies and process improvements.

• Lead escalation reduction efforts through root cause analysis and resolution quality improvements.

• Develop and promote AI automation SQL Python and agentic AI solutions to improve productivity and support outcomes.

• Support onboarding upskilling certifications and continuous learning initiatives across teams.

What Were Looking For

• Bachelors degree in IT Business or related field (or equivalent experience)

• 2 years in technical support (SaaS ERP or property tech preferred)

• 1 year in coaching training or leadership role

• Experience supportingcomplex products (e.g. OneSite Accounting CRM tools)

• Coaching and Analytical Skills.Proven experience inperformance coaching in a metrics-driven environment

• Minimum 2 years of experience as Technical Coach or equivalent role

• Strong problem-solving and decision-making skills

• Experience inPythonAI tools automation or scripting

Preferred

• Certification in Learn2Lead / Lead2Succeed
• RealPage product certifications (multiple modules)
• Coaching Certification

Work Schedule & Setup

• Must be willing to work onsite during the first 90 days of training

• Hybrid setup begins on the 4th month with two onsite days per week

• Supports US business operations - Fixed graveyard shift schedule with night differential pay

What We Offer

• Enjoy complimentary meals while youre in the office

• Day 1 HMO coverage with up to two FREE dependents

• Retirement savings plan

• Leave conversion program

• Life insurance coverage

• Enjoy paid time off company holidays

• Wellness reimbursement benefits of up to PHP 5000 per year

• Tuition reimbursement of up to PHP 40000 for approved education and professional development programs

• Access to learning development and upskilling opportunities designed to help you grow your career

• Collaborate with talented people and work on solutions that make a real-world impact