Customer Support Representative (J15)

About Us

Helpware is a technology-driven company with offices in the USA Ukraine Mexico and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams innovative solutions and technologies.

Our Cebu Philippines Team is growing and were looking for experiencedCustomer Support Representatives to join our Helpware team.

Position Overview:

As a Customer Support Representative you will serve as the first point of contact with customers and must be focused on providing excellent customer experience at all times. CSR will handle all incoming requests on different channels.

Responsibilities:

• Providing Customer Support for the website users

• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Follow communication procedures guidelines and policies

• Responding promptly to customer inquiries

• Communicating with customers through various channels (chat/emails)

• Acknowledging and resolving customer complaints

• Keeping records of customer interactions transactions comments and complaints

• Entering data into a CRM other online tools and cloud-based platforms

• Other related tasks assigned by managers of the Clients and/or Helpware

Skills and Qualifications:

• Excellent written skills in English;

• Experience in the Client support area will be a plus;

• Basic technical background (strong experience in using apps);

• Proactive approach empathetic individuals problem-solving skills;

• Customer orientation and ability to adapt/respond to different types of characters;

• Ability to multi-task prioritize and manage time effectively.