Customer Service Agent

Remote Open to candidates in the Philippines
Full-Time Project-Based
Opportunities vary depending on client needs
UseYour Own Device

About the Role
Provides professional and empathetic customer support through inbound voice interactions resolving account order and service concerns while ensuring accurate documentation SOP compliance and adherence to quality and service standards.

What Youll Do

• Deliver excellent customer service through inbound voice interactions while assisting customers with their inquiries concerns and requests.
• Provide accurate and timely support for account-related concerns troubleshooting order processing and other customer needs.
• Communicate professionally and empathetically to ensure a positive customer experience.
• Stay knowledgeable about company products services policies and procedures to provide reliable information.
• Resolve customer concerns efficiently while meeting quality standards and service level agreements (SLAs).
• Accurately document and update customer information and interaction details in company systems.
• Follow established guidelines workflows and standard operating procedures (SOPs) to ensure consistent service delivery.
  

What You Bring

• Strong customer service orientation with excellent communication empathy and active listening skills.
• At least a High School Graduate (old curriculum) Senior High School Graduate Associate/Vocational Graduate or College Graduate.
• Previous customer service experience in BPO call center or other customer-facing roles is an advantage.
• Comfortable navigating computer systems applications and multiple tools.
• Strong English communication skills both verbal and written.
• Ability to handle challenging customer interactions and provide effective solutions in a professional manner.
  

Interested Apply now to be part of our candidate pool! We look forward to connecting with you.

Required Experience:

Junior IC