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Customer Happiness Agent

Showpo

Job Location:

Manila - Philippines

Monthly Salary: Not provided by the employer

Posted: 29 September 2026 (4 days ago)

Application Deadline: 27 December 2026

Vacancies: 1 Vacancy

Job Summary

About Us:

Showpo is the Australian owned global social media led ecommerce brand redefining fashion retail for the new generation.

Showpo was established in Sydney in 2010 from our Founder & CEO Jane Lus garage. Forward to now we have disrupted the traditional retail model are a global fashion destination and one of Australias home grown true global success stories. We pride ourselves on empowering women worldwide and being one of Australias largest and most successful social media brands.

The Role:

We are looking for Customer Happiness Officers who are customer obsessed and want to work with one of Australias leading womens fashion ecommerce businesses!

This role will serve as the contact for customer enquiries and feedback ensuring quality control resolve delivery enquiries and get customer feedback. You will play a pivotal role in being the voice of our customer ensuring that their experience is not only world class but something they will rave about to their family and friends.

Duties to include but are not limited to:

Ensure customer enquiries are dealt with in a timely manner across all channels ( chat phones social and emails)
Maintain high level of customer satisfaction rate across all channels
Escalate time sensitive orders appropriately within timely manner
Clearly relay relevant information when escalating enquiries
Continued development and improvement of customer service level
Maintenance of google spreadsheets in conjunction with warehouse personnel to monitor service levels
Ability to work effectively as a team to put the customer first at all touch points

Who are we looking for

1 year experience in delivering awesome customer experience results
Perfect written and verbal communication skills. Your English needs to be exceptional.
Adapt to the Showpo TOV within the business and towards customers
Adaptable flexible and able to work autonomously and unsupervised
Typing speed > 60 words per minute
Experience in online retail e-Comm and CRM platforms (we use Zendesk)

This is a great opportunity to join the team! Apply to find out more...

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Unclear Seniority

Apply Now

About Company

Showpo

Shop the latest women's fashion online at Showpo. 1000s of on-trend styles with new drops daily. 24/7 Customer Support, Fast Shipping & Extended Returns.

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