Collections Analyst

Responsibilities:

Manage end-to-end Accounts Receivable (Order-to-Cash) activities including customer master data billing invoicing cash application collections and dispute management.

Contact customers via phone email or customer portals to follow up on overdue invoices and ensure timely payments.

Review and reconcile customer accounts resolve billing discrepancies and coordinate with internal teams to address disputes.

Monitor AR aging reports and prioritize collection activities based on overdue balances.

Perform account reconciliations and process customer refunds and payment adjustments including duplicate or overpayments.

Maintain accurate documentation of collection activities and account updates within ERP systems.

Build strong relationships with internal teams and clients while ensuring compliance with SLAs procedures and company policies.

Qualifications:

Bachelors degree in Accounting Finance Business Economics or a related field.

24 years of experience in Accounts Receivable preferably in B2B collections within a BPO environment.

Strong understanding of Order-to-Cash processes including billing collections deductions disputes and cash application.

Experience using ERP systems such as SAP Oracle Salesforce or similar accounting platforms.

Proficient in Microsoft Excel with strong analytical and problem-solving skills.

Excellent communication negotiation and relationship-building skills.

Ability to work independently in a fast-paced environment while meeting performance metrics.