Change Enablement Manager

Position Responsibilities

• Partner with the Director of Change Enablement and the Head of Operations Strategy and Transformation to develop and implement the change enablement strategy across assigned projects and portfolios.
• Guide consult and coach project teams and change champions on Change Enablement activities using a structured methodology (e.g. Prosci ADKAR Kotter or proprietary Manulife frameworks).
• Own and drive the change lifecycle end-to-end ensuring Change Enablement expertise is embedded from project inception through operationalization.
• Conduct impact and readiness assessments at the project team level and translate insights into actionable plans.
• Complete comprehensive Change Enablement assessments and develop implement and evolve corresponding strategies.
• Identify analyze and prepare risk mitigation tactics; anticipate and manage resistance across stakeholder groups.
• Cultivate and manage working relationships with project leads and executive sponsors recommending tactics for sustained sponsor engagement throughout the project lifecycle.
• Design clear communication plans and training interventions to build awareness understanding and adoption.
• Incorporate Change Enablement best practices into project plans run appropriate reports and metrics and monitor initiative success.
• Reinforce and evolve the Change Enablement Playbook contributing to continuous improvement of methodologies tools and standards.

Accountabilities

• Successful delivery of change enablement initiatives aligned with enterprise strategy.
• Effective communication and collaboration with stakeholders across departments and matrixed reporting lines.
• Deployment of training programs that equip employees to navigate change effectively.
• Continuous improvement of change enablement processes tools and practices.
• Staying informed of emerging trends and best practices in change management.

Required Qualifications

• Minimum 5 years of experience in Change Enablement Change Management or related transformation work at any level as long as the experience is directly related to change enablement practice.
• Experience is specifically in Organizational Change Management (people/adoption side) not IT/ITIL Change Management (technical change control).
• Experience applying structured change methodologies such as Prosci ADKAR Kotter or proprietary methods.
• Strong understanding of the project management lifecycle in both waterfall and agile methodologies.
• Ability to quantitatively measure change readiness and track awareness understanding and adoption over time.
• Exceptional communication collaboration and relationship management skills with the ability to influence in a matrixed environment.
• Strong leadership presence with the ability to influence without authority and drive outcomes through matrixed and project-based teams.
• Comfortable operating as an individual contributor while carrying Manager-level accountability self-directed hands-on in delivery and able to balance strategic and tactical work.
• Strong organizational time management and strategic planning skills.
• Experience working with tools like workback schedules and contributing to RACI discussions and project status updates.
• A university degree or equivalent experience in a relevant field is advantageous.
• Amenable to travel between Makati and Quezon City (UP Ayala Technohub) offices.
• Amenable to a hybrid work arrangement (3x a week onsite) and any assigned shift schedule.

Preferred Qualifications

• Working knowledge of structured change methodologies (e.g. Prosci ADKAR Kotter or equivalent frameworks). Formal certification is welcome but not required.
• Previous experience within the insurance or financial services industry.
• Experience in a global or regional team environment.
• Exceptional listening skills and the ability to synthesize information into appropriate actions.
• A solid understanding of how people go through change.
• Six Sigma or Lean-Agile training and/or experience is a plus.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .