Campaign Administration Team Leader

Join a Team Thats Passionate About Making Lives Better!

At Bill Gosling Outsourcing we believe that success starts with an amazing team. We are a global leader in outsourcing solutions we focus on making lives better one connection at a time. We provide tailored solutions to businesses around the globe specializing in customer care sales and financial services. Were looking for enthusiastic driven individuals to join our dynamic work environment where fun meets results!

AIC Phil LLCA Campaign Administration Team Leader will oversee the activities of all members of the Campaign Administration Team in on order to help the business operation and support various campaigns: Voice SMS Email Chat IVC and IVR. This involves communication with internal Operational and Support Staff in addition to external such as Clients and/or Vendors. The Campaign Administration Team Lead will monitor and review campaigns making adjustments where required in addition to the deployment and administration of new campaigns. The Campaign Administration Team Lead is also responsible to work with Helpdesk in the event any overflow is required.

What Youll Do:

• Monitor campaigns for all channels including inbound/outbound voice SMS email and automated alerts in real time to identify issues and liaison with IT/Mission Control/Operations in order to adjust where needed for client service fulfillment and strategies
• Watch campaign for metrics including idle time number of agents and adjust pacing as required for volume
• Manage which lists are being targeted leads by time zone callbacks scheduled vs. fresh leads and filter in/out where needed
• Review and recommend adjustments to redial logic and attempts
• Identify and support helpdesk with desktop dialer and network issues
• Review reports to understand and manage list exhaust project dialing hours remaining before list is done and advise where we need to shift agents
• Perform list analysis contact wise and provide feedback/suggestion to applicable staff to include in performance analytics
• Project dialing hours when new lists are received based on previous 3 lists of trending
• Work with Operations to helping identify campaign leakage for continued operation and business improvement
• Champion company core values and other company programs
• Other duties as assigned

Why Join Us

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

• Comprehensive Training: We offer extensive paid training to ensure youre equipped for success.

• Team-Oriented Culture: Work in a collaborative supportive environment with peers who are passionate about what they do.

• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events we foster a lively and inclusive work environment where youll build strong connections.

• State-of-the-Art Offices: Work in our modern well-equipped offices designed to enhance collaboration and productivity.

• Rewarding Work: Help businesses grow while making a real difference in peoples lives!

Get to Know Us Better! Follow us to get an insider view of our team in action our values in motion and a sneak peek into what makes us an awesome place to work!

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At Bill Gosling Outsourcing we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race gender age ability status or any other characteristic you are valued here.If you require accommodations at any stage of the hiring process we are happy to work with you to ensure you have the support you need just let us know.

Bill Gosling Outsourcing Where your career thrives!