Associate Ombuds Programs Officer

• Bachelors degree in social sciences communications management marketing statistics information technology or any related fields; preferably with advanced training.
• At least 5 years of relevant professional experience in data management and analysis and marketing and communication; related experience in international agencies will be an advantage.
• Experience in database management handling data and producing interactive data dashboards.
• Experience supporting the development of communication strategies based on data trends and insights.
• Experience producing awareness raising materials.
• Experience handling confidential and sensitive information.
• Commitment to diversity equality and inclusion and sensitivity to cross-cultural factors in communications and interpersonal relations.
• Written and verbal proficiency in English.
• Please refer to the link for ADB Competency Framework for TL4.

ADB offers a rewarding salary and a comprehensive benefits package. The salary will be based on ADBs standards and comparator markets taking into account your qualifications and experience.

• Retirement plan
• Medical and health benefits
• Paid leave (including parental)
• Life and other insurance plans

• Staff development

This appointment is open to internal and external applicants.

This is a fixed term appointment with option to renew initially for a period of up to 3 years or up to the Normal Retirement Date (NRD) whichever comes earlier for the purpose(s) and conditions determined by ADB in accordance with Administrative Order No. 2.01 (Recruitment and Appointment). After the initial fixed-term period ADB may choose to renew the appointment for up to an additional 3 years or not renewed. This decision will be made in the overall interest of ADB based on factors including but not limited to the requirement of Staffs particular blend of skills and experience for the medium-term work program of the organizational unit sufficient funding to cover the renewed period and Staffs performance and suitability for employment. There is no limit to the number of renewals up to NRD. However this appointment is not convertible to a regular appointment.

ADB is a leading multilateral development bank supporting inclusive resilient and sustainable growth across Asia and the Pacific. Working with its members and partners to solve complex challenges together ADB harnesses innovative financial tools and strategic partnerships to transform lives build quality infrastructure and safeguard our planet. Founded in 1966 ADB is headquartered in Manila and owned by 69 members50 from the region.

ADB only hires nationals of its 69 members.

To view ADB Organizational Chart please click here.

ADB wants to ensure that everyone is treated with respect and given equal opportunities to work in an inclusive environment. ADB encourages all qualified candidates to apply regardless of their racial ethnic religious and cultural background gender sexual orientation or disabilities. Women are highly encouraged to apply.

Visit ADB Careers FAQ for more information.

#LI-Onsite

Are you ready to make a difference in the future of Asia and be a catalyst for positive change We are thrilled to offer a unique opportunity to become an important part of the prestigious Asian Development Bank (ADB). At ADB our mission is simple yet powerful: to alleviate poverty and promote sustainable development in the Asia-Pacific region.

The position of Associate Ombuds Programs Officer is assigned to the Office of the Ombudsperson (OOMP). You will be based at our Headquarters in Manila Philippines.

You will report to the Ombudsperson and designated Officer.

As Associate Ombuds Programs Officer you will contribute to OOMPs informal conflict resolution function at ADB through case data management and analysis and help implement the Offices communication plan.

• Lead OOMPs data management and analysis generating statistical insights into trends and patterns arising from the Offices case data.
• Maintain the Offices database and case management system.
• Contribute to the development and implementation of OOMPs communications plan.
• Create and design data visualization for different presentation materials and audiences.
• Support hybrid outreach and awareness raising activities using innovative approaches and latest technological tools.
• Develop materials for outreach and awareness raising activities.
• Conduct research as assigned.
• Lead OOMPs knowledge management activities including updating SharePoint and web page contents and electronic records management.
• Support overall administration of the Office.
• Contribute to ad hoc projects to enhance the effectiveness of OOMPs services.
• Represent OOMP in organizational initiatives as requested.