Associate
Job Location:
Manila - Philippines
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .
Take on a dynamic role where youll be at the heart of delivering exceptional customer service and building meaningful client relationships. As anAssociate L1 you will be responsible for managing inbound customer calls ensuring timely and effective resolution of concernsall while maintaining professionalism empathy and a customer-first mindset.
Principal Responsibilities:
- Handle inbound and outbound calls according to defined quality standards policies and procedures
- Deliver excellent customer service and ensure customer satisfaction in all calls
- Ensure accurate documentation of each call
- Attend to customer queries concerns and complaints and provide first time call resolution
- Escalate calls to proper parties following proper protocols
- Ensure compliance to all company policies and procedures
- Keep oneself updated aware of and compliant to all Company policies and procedures which include Information Security Management Systems
- Keep all company information which includes customer information confidential and secured
Skills Required
- Customer service orientation
- Excellent English communication skills (verbal and written) with neutral accent
- Active listening skills
- Computer and keyboard skills (working knowledge of PCs e.g. MS Office)
- Teamwork
- Reasonable analytical skills
- Situation handling skills
- Good motivational fit (job organization location)
- Willing to work on shifting schedules grave yard shift holidays or rest days as may be required by business exigencies
At least Senior High School Graduate OR completed at least 2 years in college (with
no back subjects) OR a College Graduate
With or without call center experience
Experience in similar role may be required in specific programs with varying years of
experience
Reinvent your are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.
Applications from people with disabilities are explicitly welcome.
Required Experience:
IC
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
