Associate

High School Diploma or General Educational Development (GED) certificate or equivalent in
relevant work experience desired
Previous telesales experience preferred
Ability to maintain the highest level of confidentiality
Excellent interpersonal written and oral communication skills
Ability to work in a team fostered environment
Ability to work in a multi-tasked environment
Ability to prioritize and organize work
Ability to adapt to a flexible schedule

Communicate with potential customers by phone to solicit orders and quote prices to persuade
customers to buy Client products or services
Explain services and special promotions to customers adhering to script Client and government
regulations
Up-sell and / or cross-sell products or services to customers where appropriate
Complete appropriate paperwork and record necessary customer sales information at time of sale
Document status of all calls indicating leads generated or leads which could not be pursued due to
either disconnected phone numbers or lack of interest
Participate in projects duties and other tasks assigned by management
Make recommendations to implement improved processes
Basic Customer Service Skills
Demonstrate through communication genuine interest and concern to what the customer/client is
telling them.
Demonstrates a willingness to help
Able to complete basic troubleshooting
Able to speak intelligently to computing and computing components.
An eagerness to want to learn about computers and new technology. Inclusive of wanting learn the
latest and greatest as it relates to Computers
Problem solving skills
Able to sell service to customers that are not able to repair service themselves
Making sure that the customer understands the benefits of what they are receiving and able to
handle reluctance/objections.
Candidate shall be responsible for all risk management & compliance activities as applicable to this
functional role

Computer Skills and Background
Basic understanding of how a computer works and the devices that are driven by the computer (ie.
Internet (ISP) Drivers Operating System Hardware Software etc)
Excellent Customer Service Skills
Ability to analyze and solve customer concerns
Customer Service Product and Service

Deliver