Assistant Manager, Driver Operations

The Driver Operations team plays a pivotal role in Grabs ecosystem ensuring the seamless integration and management of driver-partners across transport (TNVS Taxi Moto) and deliveries (GrabFood GrabMart GrabExpress). This team focuses on two primary pillars:

• Driver Acquisition and Maintenance Ensuring a steady supply of high-quality driver-partners through targeted recruitment strategies.
• Driver Engagement Fostering strong relationships with driver-partners to enhance retention satisfaction and compliance.

As part of this team you will oversee both acquisition and engagement efforts in North Mindanao including supporting to oversee our Grab Driver Center (GDC).

Get To Know The Role

As Assistant Manager Driver Operations you will be responsible for driving the growth engagement and operational excellence of Grabs driver-partner community in North Mindanao. Your role will be instrumental in ensuring a strong relationship between Grab and its driver-partners improving retention and optimizing performance.

The Critical Tasks You will Perform

Driver Acquisition & Onboarding

• Develop and execute localized recruitment strategies to ensure a steady pipeline of driver-partners for transport and delivery services.
• Oversee end-to-end onboarding processes including document verification training and platform activation.
• Identify new acquisition channels and collaborate with central and other regional teams to optimize outreach efforts and learn best practices.
• Work closely with GDC staff to streamline processes and improve efficiency.

Driver Engagement & Retention

• Build and maintain strong relationships with driver-partners through community engagement initiatives.
• Act as the primary voice and advocate for driver-partners ensuring their concerns and feedback are addressed effectively.
• Develop driver incentive programs and engagement campaigns to enhance retention and platform loyalty.
• Conduct regular field visits to interact with driver-partners and address operational challenges on the ground.

Operational Excellence & Driver Center Support

• Oversee day-to-day operations of driver centers ensuring smooth processes for driver inquiries onboarding and issue resolution.
• Monitor key performance metrics including acquisition targets engagement levels and operational KPIs.
• Work cross-functionally with internal teams (Product Compliance Safety and Public Affairs) to ensure driver operations align with business objectives.
• Identify inefficiencies in driver support services and implement process improvements to enhance overall service quality.

Compliance & Risk Management

• Ensure all driver-partner activities comply with Grabs policies and local regulatory requirements.
• Monitor and mitigate risks related to fraudulent activities ensuring adherence to platform standards.
• Collaborate with Public Affairs and Legal teams to address industry regulations affecting driver operations.

Qualifications :

What Essential Skills You will Need

• Bachelors degree in Business Operations Management or a related field. A Masters degree is a plus.
• 5 years of experience in Operations Driver Management Logistics or a related field preferably in a leadership role.
• Strong background in acquisition onboarding and driver community engagement.
• Excellent stakeholder management and leadership skills.
• Data-driven mindset with the ability to analyze trends forecast challenges and implement solutions.
• Proficiency in Microsoft Office and Google Workplace tools.
• Fluency in Tagalog and other local dialects is a plus.

Additional Information :

Life at Grab

We care about your well-being at Grab here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.

Remote Work :

No

Employment Type :

Full-time