App Support Representative

Position Overview:
As an App Support Representative you will be responsible for providing reliable and efficient technical support
to clients using Meditabs mobile applications and software platform.

Work Schedule and Arrangement: 9:00 PM- 6:00 AM Onsite

Office Location: 8th floor Skyrise 4B Building IT Park Lahug Cebu City Cebu

Key Responsibilities:

App Support
Provide timely and effective support to clients using the mobile application and related software.
Guide users through app features functionalities and proper usage.
Assist clients via phone email chat or remote support tools.

Troubleshooting
Diagnose and resolve issues related to installation connectivity data synchronization and app
performance.
Address software-related concerns impacting mobile application functionality.
Escalate complex technical issues to higher-level support or development teams with proper
documentation.

Technical Documentation
Document customer interactions issues and resolutions accurately in the CRM system.
Contribute to knowledge base articles FAQs and self-help resources.

System and Product Knowledge
Develop a strong understanding of the Meditab platform including workflows integrations and system
interactions.
Stay updated on product releases updates and new features to provide accurate support.

Quality Assurance
Identify and report bugs errors and opportunities for system improvement.
Support continuous improvement of the application and overall customer experience.

Requirements:
Bachelors degree in a computer-related field (e.g. Information Technology Computer Science
Computer Engineering)
At least 12 years of experience in technical support or a related role (preferred)
Basic knowledge of computer hardware and software troubleshooting
Strong verbal and written communication skills
Ability to work in a fast-paced environment

Salary and monetary benefits (in PHP):
Monthly salary of18000php - 25000php
New hire bonus of 5000php
Risk allowance of 2000php

Perks and other benefits:
Paid Training Period
All national Philippines and USA holidays are observed
Paid time offpublic holidays vacation and personal time off
Robust and effective Government Benefits Administration
Lactation breaks (for breastfeeding moms)
Discounted optical services with our partner clinic
Free lunch/dinner and unlimited coffee and ice cream daily (for onsite employees)
Free Health insurance with one (1) free dependent
Free Life insurance
Free Accident insurance
Relocation allowance for new hires (from outside Cebu)
Company-sponsored outings
Interest-based employee clubs (DOTA Basketball Dance Music Photography Yoga)
International travel opportunities (India and US office)

Our Recruitment Process:
1. Candidate Application Form
2. General Assessment
3. Phone Screening
4. Technical Interview
5. Reference Check
6. Job Offer
7. Training

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience
educational background and potential for growth seen during interviews offers may go higher or lower.

PRO TIP: prepare for that interview and impress the hiring managers!

For more information about our company visit our website: