Analyst, HRIS Training

Position Summary:

The Analyst HRIS Trainingdrives successful user adoption and readiness of HR technology platforms including but not limited to Workday and ServiceNow HR Service Delivery (HRSD) mostly across the People Function. This roleleveragesdata AI-poweredtoolsand adult learning principles to design deliver and continuously improve training that enables colleagues to use People systems confidently and effectively.

The role bridges HR processes HRtechnologyand colleague capability by partnering with Global Process Owners HRIS Operations HR Operations and HR Shared Services to translate system changes business requirements and operational processes into targeted learning solutions readinessprogramsand performance support.

The ideal candidate combines HR process knowledge instructional designexpertise AI-enabled content development systemproficiencyand strong facilitation skills to support successful HR technology adoption in a global environment.

Duties and Responsibilities:

1. Needs Analysis & Stakeholder Partnership

• Conduct structured training needs analysis driven by process changes system enhancements new implementations performance gaps and operational requirements using available data and analytics toidentifypatterns and priorities.
• Partner with Global Process Owners HRIS Operations HR Operations and HR Shared Services to understand businessobjectivesuserjourneys painpointsand change impacts.
• Identifyrisks to adoption or performance and recommend targeted learning interventions.
• Use AI and reporting tools to analyze usage supportticketsand learner feedback to refine needs analysis and prioritize initiatives.

2. Design

• Apply adult learning principles to define learning outcomes and performanceobjectivesaligned with roleregionandlearnersegment
• Designand developinstructor-ledvirtualand self-paced learning programs based onidentifiedgaps operationalobjectivesbased on theoverall learning strategy.
• Translate HR processes and system functionalitiesinto clear learner-friendly training content that leverages AI tools for drafting and tailoring materialsincluding quick reference guides how-to videos e-learning modules and microlearning system simulations and practice exercises knowledge checks assessments and certification materialsaligningwith the Firms visual identity.
• Ensure all training content isaccurate reflects current system configuration businessprocessesand controls and is updated in line with releases and enhancements.
• Implement new training methods and modalities using approved technologies authoringtoolsand AI capabilities to drive continuous improvement and scalability.

3. Development

• Deliver scheduled instructor-led training (in-person virtual or hybrid) on People technology systems and applications for audiences of varyingrolesizeand seniority.
• Facilitate Firm-wide/Function-widetraining initiatives including informational sessions demos workshops roadshows Train-the-Trainersessionsand knowledge transfer sessions.
• Apply adult learning techniques in delivery (interaction practicereinforcementand real-world scenarios) to maximize engagement and retention.
• Adapt delivery approach based on audience feedback culturalcontextand learner needs.
• Publishassignandmaintaindigital courses and learning paths in the Firms Learning Management System(s)

4. Logistics

• Manage trainingcommunications andinvitationsenrollmentand scheduling to ensure learners can register and access digital content and resources on time.
• Develop andmaintaintraining records including class schedulesandattendance trackers using the Firms Learning Management System and standard reporting.
• Coordinate with stakeholders and support teamsensuringtraining environments test data and system accessare in place when needed.
• Communicate and report attendance completionratesand participation metrics to relevant stakeholders.

5. Evaluation Reporting and Support

• Design and administer formative and summative evaluations to measure learning effectivenessbehaviorchange and impact on key performance indicators.
• Apply established evaluation models (for example Kirkpatrick or similar) to assess and report on the effectiveness of learning programs across the training lifecycle
• Use dataandAI-enabled analytics toidentifytrends knowledgegapsand improvement opportunities and to refine content deliverymethodsand support materials.
• Provide post-training support to learners through phone chat and remote access escalating issues requiring second-tier support or technical remediation asappropriate.
• Contribute to andmaintainan up-to-date knowledge base and self-service resources to reduce repetitive inquiries and enhance user self-sufficiency.

• Participate in and lead special projects and tasks as assigned by the HRIS Training Manager including change initiatives pilotstestingand global rollouts.

This role reports to

Equal Opportunities

White & Case is committed to creating a fair workplace. It is our Firms policy to recruit employ train compensate and promote without regard to race religion creed national origin age gender sexual orientation marital status military or veteran status disability genetic information or any other category protected by applicable law.

If you require assistance and/or adjustment to participate in our application and/or interview process please email us. We will be happy to work with you.

The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Note to Recruitment Agencies

Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of businessspecific to the relevant officebefore submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.