Analyst, HR Operations Hourly

Analyst HR Operations Hourly

Temporary Hire Job Requisition and Success Measures

6-Month Temporary Role Philippines HR KM Library Migration and AI Optimization

The Analyst HR Operations Hourly will support Pearson HR in reducing merging updating formatting and optimizing more than 2900 HR knowledge articles as part of a project to migrate the HR KM library to a new knowledge base. The analyst will conduct content editing and formatting metadata creation content migration and article quality review in alignment with Pearson HR Knowledge Management guides standards templates and principles.

This role also supports the optimization of HR knowledge content for Pearson AI agents bots and search tools by improving article clarity metadata structure formatting and retrievability. The Analyst will work across the full knowledge management lifecycle from Create to Publish to Retirement while ensuring all content meets quality standards before publication.

The Analyst will coordinate with HR teams KM teams from IT and Finance the HR Automation team and members of the Office of the Chief Technology Officer (OCTO). High accountability attention to detail and consistent adherence to HR KM processes and quality controls are expected.

• Edit format migrate and optimize HR knowledge articles for the new knowledge base.

• Support the reduction merging retirement updating and standardization of more than 2900 HR KM articles.

• Apply Pearson HR KM guides formats templates naming conventions and content standards consistently.

• Create and update metadata to improve article discoverability search performance and AI agent response quality.

• Use HTML to format knowledge articles when required by the publishing process.

• Adjust and refine article content to improve responses from Pearson AI agents bots and search tools.

• Conduct impact analysis for assigned HR business areas or HR workflows to identify articles related to a specific subject area.

• Use impact analysis findings to coordinate with authors on article disposition prior to migration.

• Track author decisions to retain and migrate retire or merge content with similar or duplicate articles.

• Execute final article disposition decisions by migrating retiring merging updating formatting and preparing content for quality review.

• Use the Article Quality Index tool to verify article quality before publication.

• Ensure all content passes required quality audits prior to publication.

• Track all actions taken to alter retire merge or migrate content in the centralized HR KM team migration matrix.

• Act on assigned critical business-as-usual HR content update requests using established HR KM processes workflows and quality reviews.

• Support unit smoke or integration testing as needed for the KM migration or related knowledge platform activities.

• Translate articles into approved languages when requested using approved translation tools.

• Coordinate with HR business teams HR authors HR KM team members IT KM teams Finance KM teams HR Automation stakeholders and OCTO partners.

• Communicate clearly with article owners and project stakeholders regarding article status disposition decisions outstanding actions and publication readiness.

• Work effectively in a team environment while managing assigned work independently and meeting tight deadlines.

• Completed impact analyses for assigned HR business areas or workflows.

• Documented author disposition decisions for retain retire or merge outcomes.

• Updated formatted migrated retired or merged knowledge articles based on approved decisions.

• Article metadata completed or updated in alignment with Pearson HR KM standards.

• Article Quality Index checks completed prior to publication.

• HR KM migration matrix updated with article status actions taken ownership and progress details.

• Critical BAU article update requests completed through the HR KM process.

• Approved article translations completed when requested.

• Testing support provided for unit smoke or integration testing as needed.

• Bachelors or masters degree.

• Mastery of writing knowledge articles in English.

• 2 years of experience working with and publishing articles in ServiceNows Knowledge Management Module.

• High-level understanding of HR business functions and the relationships between those functions.

• Ability to work with tight deadlines.

• Excellent communication skills.

• Proficiency in Microsoft Office.

• Strong attention to detail.

• Strong organizational and time management skills.

• Ability to use HTML when formatting KM articles.

• Experience using Copilot or other AI agents.

• Ability to work effectively in a team environment.

• Understanding of KM metrics and dashboard data.

• Proactive and problem-solving approach to assigned activities.

• Flexibility in changing priorities and assignments.

• Comfortable operating in an ambiguous environment.

• International regional and cultural sensitivity and awareness.

• Degree in writing communications or marketing.

The successful KM Analyst is a detail-oriented highly organized content professional who can quickly learn Pearson HR KM standards apply them consistently and deliver quality article updates at scale. They are comfortable working across HR IT Finance Automation and OCTO stakeholders; can manage multiple article assignments against tight timelines; and can improve content quality for both human readers and AI-powered search or response experiences.

The KM Analyst will be evaluated based on content throughput quality adherence to Pearson HR KM standards metadata accuracy migration tracking discipline stakeholder coordination and contribution to improved search and AI-readiness of HR knowledge content.

Success in this temporary role means the KM Analyst materially contributes to the timely migration consolidation retirement and quality improvement of Pearson HR knowledge articles while maintaining strong auditability stakeholder coordination and adherence to HR KM standards. The role should help reduce content volume improve article consistency strengthen metadata and make HR knowledge content more effective for employees HR support teams Pearson AI agents bots and search tools.

Pearson HR is seeking a temporary Knowledge Management Analyst in the Philippines for a 6-month role supporting the migration and optimization of more than 2900 HR knowledge articles into a new knowledge base. The role will require article editing formatting HTML updates metadata creation disposition tracking Article Quality Index review BAU content updates translation support when requested and coordination across HR IT Finance HR Automation and OCTO stakeholders. The ideal candidate has 2 years of ServiceNow Knowledge Management experience excellent English writing skills strong attention to detail proficiency in Microsoft Office and experience using Copilot or other AI agents to improve content quality and search readiness.