AI Performance Analyst

What You Will Do

Define track and report on AI performance metrics: resolution rates deflection rates escalation accuracy CSAT and response quality

Build and maintain AI performance dashboards and reporting infrastructure

Conduct regular evaluations of AI agent outputs to identify accuracy failures hallucinations and behavior regressions

Design and run controlled experiments (A/B tests) to evaluate the impact of AI changes on performance metrics

Partner with AI Engineers and the AI Support Architect to diagnose performance issues and recommend interventions

Work with Intent & Demand Analysts to connect intent data with AI resolution outcomes

Produce regular performance reviews and present insights to Knowledge & AI leadership

Develop evaluation frameworks and test sets for ongoing AI quality assurance

Monitor AI performance trends over time and flag regressions or deterioration early

What We Are Looking For

Required Experience & Qualifications

3 years of experience in data analysis experimentation or AI/ML performance evaluation

Experience measuring and evaluating AI or ML model performance in a production environment

Proficiency in SQL and at least one BI or data visualization tool

Experience designing and analyzing A/B tests or other controlled experiments

Familiarity with NLP evaluation metrics (precision recall F1 BLEU etc.) is a strong advantage

Background in support analytics or AI product evaluation preferred

Skills & Competencies

Data analysis: SQL proficiency and experience with large datasets in support or AI contexts

Experimentation: designing and running A/B tests and evaluating statistical significance of results

AI metrics: understanding of AI performance indicators specific to conversational and resolution-based AI

Dashboard and reporting: building clear performance dashboards in BI tools for technical and non-technical audiences

Diagnosis: ability to trace AI performance failures back to root causes in knowledge prompts or model behavior

Communication: presenting data-driven findings and recommendations to engineering architecture and leadership audiences

Core Attributes

Precision-focused and understands that AI performance measurement requires rigor not approximation

Proactive: identifies performance problems before they escalate and brings solutions

Comfortable working at the intersection of data and AI system behavior

Collaborative: works closely with engineers and architects without needing to be an engineer themselves

Growth-oriented: motivated by the continuous improvement cycle that makes AI measurably better over time

Benefits

Career growth opportunities in a diverse and supportive work environment.

Competitive Salary Package

Prime office location in Ortigas (Easy access to MRT stations restaurants and banks)

Hybrid Working Arrangement (2 days WFH)

HMO coverage with free dependent upon hire.

Free 24/7 access to our office gyms (Ortigas and Makati)

Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)

Plus additional benefits

About Us

From the day we opened our doors MRI Software has built flexible game-changing real estate software that powers thriving communities and helps make the world a better place to live work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that quite frankly cant be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; its a connected community of people who truly feel they belong. Whether were investing in employee resource groups or providing tailored resources for each person to reach their full potential were passionate about creating a work environment that makes you excited to show up every single day.

At MRI one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate thats our goal every day. Because thats what industry leaders do. Whether youre joining as a new Pride member or rejoining us after a short time away your talent is vital to us our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates so please dont hesitate to apply. Wed love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds including ethnicity religion sexual orientation gender identity disability age military veteran status and more.

We believe that Belonging is a direct result of Diversity Equity and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!