Advisor, Learning & Development

The Learning and Development Advisor is responsible for providing support in the development and execution of a learning and development initiatives that meets the most critical needs of the organization. The role requires significant collaboration with Center of Expertise (CoE) and Aligned HR Operations in managing training events and administering them in the Firms Learning Management Systems (LMS).

To perform this job successfully an individual must be able to perform each essential duties listed below. These requirements listed below are representative of knowledge skill and ability required for the position.

• Serve as a subject matter expert in understanding all aspects of the training administration and other L&D-related services that are offered to the wider L&D team vendors and employees of the Firm. Handles complex and highly sensitive learning events that are time sensitive and requires deeper understanding of the process such as:
• Escalation point around training administration that requires thorough research coordinate with vendors COEs and SMEs when necessary to provide sound recommendation to employees and act as POC of their designated region should there be any business disruptions
• Builds reports and dashboards used to measure team capacity and capability as well as end user adaptability to the process.
• Serve as support in process training of new hires upskilling of existing team members and initiate process improvement aligned to global standards
• Represent the team on process improvement meetings and actively participate in stakeholder meetings for various L&D projects and initiatives
• Effectively manage the teams mailboxes and the Case Management Tool assist HROD L&D Manager in triaging and assigning simple to complex cases to Lead and organize the team in functional testing for configuration changes system upgrades/enhancements and patches.
• Keep track of Work Instructions updates ensuring each are reviewed by the process owners on a quarterly basis

• Bachelors/College Degree
• Minimum of 3 to 5 years experience related to the role
• Customer Service skills required for the position
• Excellent communication skills written and verbal and ability to work at all levels
• Knowledge of MS Office tools used for analysis and presentation of data specifically Word Excel PowerPoint MS Access and MS Visio.
• Amenable to work in rotating shifts (APAC EMEA and Americas time zones) Hybrid set-up

• 3 to 5 years of HR Administration work experience gained from working in an HR environment
• 3 to 5 years of BPO / HR Shared Services work experience in either HR Operations and HR Systems role particular to learning management systems (LMS) from a multinational blue-chip professional or financial services organization
• Experience in using case management systems (ServiceNow)
• Experience in using HR/ learning management systems (LMS)
• Demonstrated ability to learn new functional concepts quickly and work with minimal supervision
• Demonstrated ability to handle and maintain confidential and sensitive information
• Ability to collaborate and actively contribute to a strong team environment yet able to work independently and take ownership of tasks
• Client-focused attitude. Experience providing client service to internal and external clients
• Ability to successfully manage multiple responsibilities with competing priorities and strict deadlines. Must have the ability to re-prioritize work as required
• Ability to communicate effectively at all levels within the firm
• Strong attention to detail

• This role is based in Manila
• This role reports to Manager HROD

This role reports to

Equal Opportunities

White & Case is committed to creating a fair workplace. It is our Firms policy to recruit employ train compensate and promote without regard to race religion creed national origin age gender sexual orientation marital status military or veteran status disability genetic information or any other category protected by applicable law.

If you require assistance and/or adjustment to participate in our application and/or interview process please email us. We will be happy to work with you.

The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Note to Recruitment Agencies

Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of businessspecific to the relevant officebefore submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.