Accounts Coordinator
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Experience Required:
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Job Summary
This is a remote position.
- Serve as the main point of contact for assigned client accounts.
- Build and maintain long-term client relationships based on trust and excellent service.
- Conduct regular client meetings reviews and check-ins.
- Understand client goals challenges and business objectives.
- Manage the onboarding of new clients.
- Coordinate with internal teams to ensure timely delivery of services and projects.
- Monitor project progress and communicate updates to clients.
- Ensure all client requests are addressed promptly and professionally.
- Identify opportunities to expand services within existing accounts.
- Present recommendations that align with client objectives.
- Support contract renewals and client retention initiatives.
- Contribute to revenue growth through upselling and cross-selling opportunities.
- Prepare and present account performance reports.
- Track client satisfaction and address concerns proactively.
- Maintain accurate records of client interactions and account activities within the CRM.
- Communicate client feedback and insights to internal stakeholders.
- Resolve client issues efficiently and professionally.
- Coordinate with relevant departments to ensure timely solutions.
- Manage client expectations and maintain positive relationships during challenging situations.
- Minimum 2 years of experience in Account Management Client Services Customer Success or a similar client-facing role preferably within a digital marketing advertising technology or professional services environment.
- Excellent verbal and written English communication skills with the ability to build strong relationships and effectively manage stakeholders at all levels.
- Demonstrated ability to manage multiple client accounts projects and priorities simultaneously while maintaining a high level of organisation and attention to detail.
- Proficiency in CRM systems Microsoft Office and Google Workspace with the ability to maintain accurate client records and reporting.
- Experience using project management platforms such as BaseCamp Zoom or similar tools to coordinate tasks and deliverables.
- Familiarity with digital marketing principles including SEO PPC social media marketing lead generation and campaign performance metrics is a plus
- Strong problem-solving skills a proactive mindset and a commitment to delivering exceptional client experiences and business outcomes.
- Discipline and commitment to set working hours (strict shift times not flexible)
- Use of time tracking software during work hours
- Active participation in team and client calls with your camera ON
- Consistent availability and responsiveness throughout your shift
- Treating this as a long-term full-time jobnot a side gig or freelance task
- 10 days of annual leave credits
- 5 days of sick leave
Required Skills:
Minimum 2 years of experience in Account Management Client Services Customer Success or a similar client-facing role preferably within a digital marketing advertising technology or professional services environment. Excellent verbal and written English communication skills with the ability to build strong relationships and effectively manage stakeholders at all levels. Demonstrated ability to manage multiple client accounts projects and priorities simultaneously while maintaining a high level of organisation and attention to detail. Proficiency in CRM systems Microsoft Office and Google Workspace with the ability to maintain accurate client records and reporting. Experience using project management platforms such as BaseCamp Zoom or similar tools to coordinate tasks and deliverables. Familiarity with digital marketing principles including SEO PPC social media marketing lead generation and campaign performance metrics is a plus Strong problem-solving skills a proactive mindset and a commitment to delivering exceptional client experiences and business outcomes. Work Environment & Expectations While this is a work-from-home position it is important to note that this is a full-time rolenot a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability just as you would in an office environment. This role requires: Discipline and commitment to set working hours (strict shift times not flexible) Use of time tracking software during work hours Active participation in team and client calls with your camera ON Consistent availability and responsiveness throughout your shift Treating this as a long-term full-time jobnot a side gig or freelance task Payroll is processed bi-monthly. Were looking for someone who values structure is dependable and thrives in a role that provides consistency and clarity. If youre seeking stability and a team that appreciates reliability wed love to hear from you.
