Field Service Engineer

The Field Support Engineer is responsible for managing and supporting customers within the assigned territory by deliveringremote and on-site hardware and software support as well as participating insystem implementation and ongoing project activitiesfor Agfa HealthCare solutions.

This role provides day-to-day technical service and support forAgfa and third-party systems ensuring high system availability performance and customer satisfaction. The position plays a key role in promoting Agfa service offerings while continuously improving internal systems processes and service quality.

What Youll Do (Duties & Responsibilities):

• Performinstallation corrective and preventive maintenancefor Agfa and trained OEM products
• Deliverremote and onsite technical supportto ensure maximum system uptime
• Strong knowledge ofhealthcare integration standards(HL7 DICOM IHE)
• Applyhardware storage virtualization and system administrationskills
• Diagnose troubleshoot and resolve complexhardware and software issues
• Interface withhospital IT teams system administrators end users vendors and internal support teams
• Execute system upgrades patches performance tuning and routine maintenance
• Analyze system defects and apply fixes workarounds or permanent solutions
• Managetechnical escalations ensuring timely communication with customers and management
• Maintain accurate and timelyservice documentation and issue tracking
• Negotiate satisfactory resolutions with stakeholders at all levels (technicians radiologists physicists and management)
• Ensure compliance withAgfa quality standards best practices and technical procedures
• Meet customer requirements in line withSLA commitments
• Stay current onAgfa HealthCare products solutions and technologies.

Education:

• IT Engineer or similar.

Experience:

• 3-5 years expertise managing complex customers and hospital workflow.

Specific Skills:

• Networking concepts.
• Operating systems (Linux & Windows).
• Databases (Oracle SQL).
• IT security principles.