26-22 IT Helpdesk and Support Intern
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Training activities:
Support in the diagnosis and resolution of incidents related to computers network connectivity
conference equipment and peripherals.
Information security support including handling and escalating security events and incidents.
Documentation of internal IT processes and procedures in accordance with the ITIL framework.
Monitoring network services and communications infrastructure.
Updating and maintaining the IT asset inventory.
Support for end users on Office 365 applications web conferencing tools and business
applications.
Knowledge of ITIL Foundation principles.
What are we looking for
Students in their final semesters or recent graduates in Systems Engineering Information
Technology Computer Science Telecommunications or related fields.
Ranked in the upper third of their faculty (mandatory requirement).
Knowledge of the Windows operating system Microsoft Office 365 applications computer
configuration troubleshooting and teleconferencing applications (Teams Zoom etc.).
Basic knowledge of information security concepts (malware phishing antivirus etc.).
Knowledge of data networking fundamentals.
Ability to provide support to on-site and remote end users.
Service-oriented mindset with strong interpersonal communication and teamwork skills.
Intermediate level of English proficiency.
Why should you consider this opportunity
CIP is a global and reputable international organization that has a strong state-of-the-art R&D background.
CIP is dedicated to achieving food security improving nutrition and well-being and gender equity for poor people in roots tubers farming and food systems in the developing world.
CIP is a member of the CGIAR a global partnership that unites international organizations engaged in research about food security. CGIAR research aims to reduce rural poverty increase food security improve human health and nutrition and sustainable management of natural resources.
What are we offering
CIP provides the opportunity to work in a prestigious international organization.
Excellent working environment.
In and out buses for 3 different routes in Lima
Comprehensive insurance coverage.
6-month contract with the possibility of renewal
Work in an equal and diverse workplace.
Required Skills:
Ranked in the upper third of their faculty (mandatory requirement). Knowledge of the Windows operating system Microsoft Office 365 applications computer configuration troubleshooting and teleconferencing applications (Teams Zoom etc.). Basic knowledge of information security concepts (malware phishing antivirus etc.). Knowledge of data networking fundamentals. Ability to provide support to on-site and remote end users. Service-oriented mindset with strong interpersonal communication and teamwork skills. Intermediate level of English proficiency.
Required Education:
Students in their final semesters or recent graduates in Systems Engineering Information Technology Computer Science Telecommunications or related fields.
