Technical Support Manager Solar & ESS

Job Overview:

We are looking for a skilled Technical Support Manager to provide technical and after-sales support for solar energy and energy storage solutions. The role will be responsible for troubleshooting product-related issues coordinating technical support training engineers and ensuring effective resolution of customer complaints. The company offers solutions across residential ESS commercial & industrial ESS telecom backup UPS and lithium battery systems.

Job Responsibilities:

• Manage after-sales technical support and coordinate the resolution of customer product complaints and technical issues.
• Assign and coordinate technical engineers for troubleshooting site visits installations and product-related complaints.
• Diagnose and resolve technical issues related to lithium batteries BMS inverters ESS systems and system communication.
• Develop a strong understanding of our products specifications installation procedures and system configurations.
• Conduct regular technical training for engineers installers and relevant internal teams.
• Provide technical guidance during installation commissioning troubleshooting and maintenance activities.
• Identify recurring technical problems and conduct root-cause analysis to improve product and service quality.
• Document common technical issues and develop standard operating procedures (SOPs) for troubleshooting and resolution.
• Maintain records of technical complaints resolutions warranty cases and service activities.
• Coordinate with the sales technical R&D and product teams to escalate complex issues and support timely solutions.
• Collect field feedback and recommend improvements in products processes and after-sales services.
• Ensure all technical activities are carried out in accordance with company procedures and safety standards.

Qualification & Experience:

• Bachelors degree or above in Electrical Engineering Electronics Engineering Renewable Energy or a related field.
• 4 years of relevant experience in the solar energy battery ESS or renewable energy industry.
• Hands-on experience with solar systems lithium batteries BMS inverters or energy storage systems.
• Previous experience in technical support after-sales service installation commissioning or troubleshooting will be preferred.
• Ability to read and understand electrical diagrams technical specifications and product manuals.
• Willingness to travel to customer/project sites when required.

Location: Lahore