System Engineer L4
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Posted:
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Job Summary
Do
ÃÂÃÂÃÂ Excellent communication skills
ÃÂÃÂÃÂ Ability to Empathize pacify and handle Irate Customers with Exceptional communication skills.
ÃÂÃÂÃÂ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
ÃÂÃÂÃÂ Troubleshooting Windows Outlook Teams Citrix. VDI VPN Security App etc. over Remote Support
ÃÂÃÂÃÂ Answer incoming calls and respond to customerÃÂÃÂÃÂs emails in timely manner.
ÃÂÃÂÃÂ Manage and resolve customer complaints.
ÃÂÃÂÃÂ Identify and escalate issues to supervisors as and when needed.
ÃÂÃÂÃÂ Provide product and service information to customers.
ÃÂÃÂÃÂ Research required information using available resources and Offer Solution to customers.
ÃÂÃÂÃÂ Research identify and resolve customer complaints using applicable software.
ÃÂÃÂÃÂ Route calls and tickets to appropriate resources and Domains who can best support he user
ÃÂÃÂÃÂ Document all call information according to standard operating procedures.
ÃÂÃÂÃÂ Recognize document and alert the management team of trends in customer calls.
ÃÂÃÂÃÂ Create SOPs for new Issues and resolution given.
ÃÂÃÂÃÂ Complete call logs and reports.
Required Experience:
IC
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
