System Administrator L1

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Join NTT DATA Business Solutions a global leader in SAP consulting and digital transformation. As part of the NTT DATA Group we collaborate with over 16700 professionals in 30 countries to deliver innovative SAP solutions that help businesses thrive.

Take the next step in your career and become a trusted partner to our global this role youll support and optimize complex SAP landscapes drive operational excellence and contribute to impactful digital transformation projects all while growing your expertise within a world-class team

Job Title: System Administrator

Experience: 2 to 4 Years

Job Location: Hyderabad

Mode of Work: Work from office

Role Overview:

System Administrator is responsible for delivering first and second-level technical support to end users across the organization. This role includes managing and resolving incidents and service requests related to desktops laptops mobile devices printers and other peripheral hardware as well as standard software and operating systems. The role demands strong technical troubleshooting skills excellent customer service presentability and the ability to work both independently and collaboratively within a dynamic IT environment

Key Responsibilities:

• Provide Level 1 and Level 2 support for desktops laptops printers mobile devices and peripherals ensuring minimal downtime for users.
• Install configure and maintain Windows and macOS operating systems and standard business applications (e.g. MS Office Zoom VPN antivirus etc.).
• Diagnose and resolve hardware and software issues in-person and through remote support tools.
• Handle incident and service request tickets via the ITSM/ticketing system emails or calls with prompt and professional communication.
• Assist with employee onboarding and offboarding processes including user account setup access provisioning and device assignment/collection.
• Ensure all support activities are well-documented with accurate logging of issues and resolution steps in the ticketing system.
• Monitor and maintain system health ensuring compliance with IT security policies and best practices.
• Understanding of IT Security Policies or Procedures.
• Perform basic troubleshooting for network connectivity issues including LAN Wi-Fi and VPN access.
• Collaborate with IT team members for escalation and resolution of complex or high-priority issues.
• Maintain and update the inventory of IT assets and coordinate replacements upgrades or repairs as needed.
• Support periodic IT audits by ensuring systems and assets are properly tagged documented and compliant.
• Educate end users on best practices and promote self-service resources where appropriate.
• Participate in IT projects rollouts and system upgrades as required.
• Prepare Reports as needed.
• Keep Assets Management updated to keep IT Stock Accurate & perform physical verification.

Required Skills :

• Diploma or bachelors degree in information technology Computer Science or related field.
• Min 2 to 4 years of experience in a similar end-user support
• Proficiency with Windows macOS Microsoft 365 suite and common enterprise tools.
• Familiarity with remote support tools (e.g. TeamViewer AnyDesk SCCM etc.).
• Strong understanding of ITIL processes (Incident Request Asset Management).
• Basic understanding of networking concepts (TCP/IP DHCP DNS VPN).
• Excellent problem-solving communication and interpersonal skills.
• Presentable and ability to communicate well with Managers.
• Ability to manage multiple tasks and priorities in a fast-paced environment

Preferred Certifications (Nice to Have):

• ITIL Foundation Certification

• Are you the person were looking for If yes we look forward to receiving your application for this vacancy.
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