Supervisor E-Commerce

• Manage and organize customer deliveries ensuring accuracy in quantity and specifications.
• Ensure product availability for customers and in case of shortages offer suitable substitutes through the Call Centre while coordinating directly with customers.
• Oversee route planning and ensure delivery documents are properly handed over to the delivery staff.
• Handle customer complaints related to delivery issues promptly and effectively where required.
• Maintain adequate stock levels and closely monitor promotional items.
• Monitor team performance to identify gaps between expected and actual productivity.
• Ensure products are handled in accordance with QA quality standards and established SOPs.
• Ensure that all team members comply with company policies and procedures set by management.
• Prepare daily/weekly reports on sales deliveries customer feedback and stock status.
• Track KPIs such as order accuracy delivery timeliness and customer satisfaction and recommend process improvements to increase efficiency.
• Analyze customer complaints and feedback to recommend process improvements.

Qualifications :

Graduation

Remote Work :

No

Employment Type :

Full-time