Senior DevOps Engineer
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Job Summary
The work:
Werean innovation group inside TTEC (NASDAQ: TTEC) building the next generation of AI CX tools automated QA conversational analytics knowledge assist and agentic automation for the worlds biggest brands and the millions of customers they serve. We move like an early-stage startup backed by the scale distribution and enterprise client base of a companythatsbeen obsessed with customer experience since 1982.
This is the rare seatwheregetting in early actually matters at scale. TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprisedeploymentsand youdontjust move a metric you move the trajectory of the company and the value of the stock. The leverage is real and the work compounds.
Who we hire the DNA
Self-starters and do-erswith grit hackers in the best sense with a startup mentality and a show-me bias: working software over slides prototypes over proposals.
Wanttolearnlovenew technology. This platform is built on the latest technology and that technology changes and advances monthly. You adapt to change quickly new tools new models new priorities without drama.
Master debuggers and problem solvers. You love solving complex problems youthink outside the box and you multitask across domains without losing the thread.
AI-native. You work with AI on all levels you understand the technology around you (LLMs SLMs RAG knowledge graphs agents training eval) and you use AI tools daily to exponentially increase your velocity.
Distributed-systemsliterate. High-efficiency event-driven low-latency systems are our world; you understand what that demands.
Innovators who ship. Youdemonstrateideas easily fail fast and move forward. You make committed timelines and hit them.
You consider yourself exceptional and you like winning. So dowe.
No one will have everything in this description. Were looking for well-rounded smart people who move fast.
What You Will Do:
The role:
- Stand up and run the platforms infrastructure CI/CD multi-cloud observability baselines the daily-deploy pipeline.
- Two DevOps shared across the org supporting a real-time platform (voice desktop intelligence AI) where latency and uptime are product features.
- Startup environment: 1-week sprints weekly deploys to production fail fast move forward.
What youll own:
- CI/CD (trunk-based daily prod deploys PR-to-staging)
- Infrastructure-as-code for everything no hand-built anything
- GCP primary cloud-agnostic deployment templates for multi-cloud
- Observability and monitoring baselines
- Uptime as a personal mission
- On-call rotation with the SRE
- Your committed timelines.
Who you are:
- A ways-to-YES engineer when a squad needs something your default is heres how we do it safely never a block.
- Self-starter grit show-me mentality: your infra demos too.
- You love new technology adapt fast use AI tools daily to multiply velocity and consider yourself exceptional.
- Team player who likes winning.
7 years DevOps / platform; deep GCP plus real multi-cloud experience youvedeployed and run production workloads on at least two clouds and built abstractions that keep us portable.
Strong INFRA-AS-CODE mentality Terraform-classIaCis how everything exists; if itisntin code itisntreal. Reviewable repeatable destroyable rebuildable.
Has run infra for a daily-deploy trunk-based shop; CI/CD for high-cadence teams is muscle memory.
Codes Go or Python tooling not just YAML.
Good networking understanding protocols and how theyactually work: TCP/UDP TLS HTTP/2 WebSocket DNS load balancing and ideally RTP/SIP for our media paths. You debug at the packet level when youhave to.
Strong mindset on monitoring and uptime metrics logs traces alerting baselines from day one; you notice before the customer does.
GitOpsdiscipline desired state in git drift detection PR-driven infra change.
Deploy safety engineering canary/progressive rollout feature-flag integration instant rollback; weeklydeploysstay boring.
Kubernetes/container depth (GKE-class) scheduling autoscaling resource tuning for latency-sensitive services.
Secrets and least-privilege IAM as defaults; SOC 2-ready posture without slowing the train.
Cost awareness you catch the runaway bill in the dashboard not the invoice; efficiency is part of the job.
Ephemeral environments spin up a full stack per PR/demo tear it down after.
A debugger of infrastructure reads the deploy log the metric spike the routing table and sees it.
Required Experience:
Senior IC
About Company
We believe that humanity and technology should âco-exist, and that at the nexus of the âmost powerful experiences, humanity and technology collide. At TTEC Digital, we combine the expertise, innovation, partnerships, and passion of three industry-leading customer experience com ... View more
