Network Engineer

About Mobiz

Mobiz is a global technology services leader Microsoft-aligned managed services and cloud solutions provider empowering mid-market and enterprise organizations across North America and the Middle East. We deliver end-to-end IT operations Modern Work and Security Data and AI cybersecurity infrastructure and digital transformation servicesdriving resilience innovation and measurable business impact at scale.

With a Solutions Partner designation and active pursuit of Azure Expert MSP status Mobiz combines the agility of a boutique consultancy with the delivery rigor of a tier-1 NOC and SOC teams operate as the always-on backbone of client environments monitoring thousands of endpoints network nodes and cloud workloads around the clock.

What Can You Expect

Every day at Mobiz we work with a deep sense of purpose. We continuously innovate. Our mission is to empower our clients to do more through transformation. Youll work in a collaborative environment alongside highly talented people that improve client operations and exceed expectations. We strive to simplify technology challenges and no less.

Who Are We Looking For

Mobiz is hiring a Network Engineer to play a key role in supporting troubleshooting and maintaining client network infrastructure. The role focuses on Cisco Palo Alto Fortinet Meraki and Azure networking environments. This position is ideal for someone with strong foundational networking knowledge who is ready to grow in a managed services (MSP) environment and handle L1/L2 network operations.

Key Responsibilities

Network Support & Troubleshooting

• Resolve L1/L2 network support tickets related to connectivity issues VPN failures firewall access requests routing/switching problems and Wi-Fi issues.
• Provide remote troubleshooting support via phone email and remote access tools.
• Diagnose and resolve basic LAN/WAN VLAN DNS DHCP and IP-related issues.
• Troubleshoot VPN connectivity issues including site-to-site and remote access VPNs.

Network Monitoring & Operations

• Monitor network health performance and alerts using tools such as Zabbix PRTG Meraki Dashboard Panorama and FortiManager.
• Respond to alerts and perform initial investigation before escalation.
• Conduct routine checks on firewall status VPN tunnels and wireless networks.

Device & Firewall Support

• Assist in configuration and maintenance of Cisco routers and switches.
• Support Cisco Meraki devices (MX MS MR) for monitoring and basic configuration.
• Assist with Palo Alto and Fortinet firewall policies NAT rules and security configurations.
• Perform basic firewall rule validation and access troubleshooting.

Azure Networking

• Support basic Azure networking tasks including VNet/subnet verification.
• Assist with NSG rule checks and troubleshooting.
• Support Azure VPN Gateway connectivity issues under guidance.

Incident & Change Management

• Follow SLA timelines for ticket resolution and prioritization.
• Escalate complex issues to senior engineers with proper documentation and investigation notes.
• Support change requests maintenance activities and scheduled network updates.

Documentation & Reporting

• Maintain accurate ticket documentation troubleshooting steps and resolution details.
• Update network diagrams device inventories and SOPs.
• Ensure proper knowledge sharing for recurring issues and resolutions.

Candidate Profile: Requirements & Preferred Qualifications

Required Qualifications

• Bachelors degree in IT computer science or related field.
• 12 years of experience in networking IT support or helpdesk roles (MSP experience preferred)
  
• CCNA certification
• PCNSA certification
• Strong understanding of networking fundamentals including:
  • TCP/IP DNS DHCP
  • VLANs and subnetting
  • Routing and switching basics
• Basic understanding of firewall concepts including NAT VPN and security policies
• Familiarity with Cisco Meraki Dashboard for monitoring and basic configuration
• Experience using ticketing systems such as ServiceNow
• Exposure to network monitoring tools such as PRTG Zabbix or similar
• Strong troubleshooting communication and multitasking skills
  

Preferred Qualifications

• Hands-on exposure to Palo Alto or Fortinet firewalls
• Familiarity with Cisco Meraki MX/MS/MR environments
• Basic understanding of Azure networking components
• Experience working in an MSP or 24x7 support environment
• Exposure to network automation or scripting (optional advantage)
• Ability to work in escalation-based support model

Core Technical Skill Set

• Networking: TCP/IP DNS DHCP VLANs Routing & Switching Subnetting
• Firewalls: Cisco Palo Alto Fortinet (policy management NAT VPN troubleshooting)
• Network Infrastructure: Cisco Routers & Switches Cisco Meraki (MX MS MR)
• Monitoring Tools: Zabbix PRTG Meraki Dashboard FortiManager Panorama
• ITSM: ServiceNow (Incident Service Requests Change Management)
• Azure Networking: VNets Subnets NSGs VPN Gateway basic Azure connectivity troubleshooting
• Remote Support Tools: RMM tools remote desktop utilities for troubleshooting
• Documentation: Network diagrams SOPs device inventory management

Core Competencies (Power Skills)

• Communication
• Customer Service Orientation
• Problem Solving & Troubleshooting
• Critical Thinking & Decision Making
• Ownership & Accountability
• Time & Priority Management
• Collaboration & Teamwork
• Adaptability & Continuous Learning
• Attention to Detail
• Incident Management & Escalation

What We Offer

• A team of bright hard-working and innovative people that will contribute to your growth.
• Competitive Salary and comprehensive benefits plan.
• A dynamic and collaborative work environment with opportunity to work with cutting-edge technology and innovative solutions.

Other
This is a full-time on-site position based in Karachi Pakistan.

Equal Opportunity & Diversity Commitment

At Mobiz we believe that diverse perspectives experiences and backgrounds strengthen our organization and drive innovation. We are committed to fostering an inclusive workplace where all employees are valued respected and empowered to succeed. As an equal opportunity employer we make employment decisions based on qualifications merit and business needs without regard to race gender age religion disability national origin or any other protected characteristic.

What Happens Next

Thank you for your interest in becoming part of Mobiz. We are committed to attracting exceptional talent and building a team that drives innovation excellence and meaningful impact. Every application is reviewed with care and consideration. If your experience and qualifications are a match for the role a member of our team will connect with you regarding the next stage of the hiring process.

We appreciate your interest in joining Mobiz and wish you success in your career endeavors.

Required Experience:

Manager