System Administrator I

We are currently looking for a System Administrator 1 to join our team working with our core IT systems and user this role you will play a central part in ensuring that Company Name achieves its goals in operational uptime and support efficiency by maintaining system health managing access and guiding users through seamless technical onboarding and troubleshooting.

Responsibilities:

End-User Support & Troubleshooting

• Provide on-site and remote end-user support (hardware software account/workstation setup) via chat email and in person including scheduled visits to Dmart offices for maintenance and upgrades.

• Log prioritise and resolve tickets by business criticality (Jira ServiceNow) covering networking printers and A/V partnering with the Infrastructure team on larger projects.

IT Administration & Asset Management

• Track IT assets through their full lifecycle and maintain MDM (JAMF Intune) compliance across enterprise devices.

• Support access management (Okta SailPoint IIQ) and contribute to IT governance and compliance initiatives.

Process Improvement & Collaboration

• Maintain onboarding/offboarding efficiency and IT service KPIs/SLAs.

• Partner with senior IT team members to improve processes and automation staying current on emerging tech.

AI-Enabled Support & Tooling

• Use AI assistants (Copilot Claude ChatGPT Gemini) to speed up troubleshooting draft knowledge-base articles and summarise recurring issues.

• Pilot AI-assisted automations (prompt templates scripts no-code tools) to cut manual work in ticketing and onboarding/offboarding sharing what works with the team.

Qualifications :

• Minimum of 1 year of experience in IT operations or 1st-level support with hands-on experience managing workstations (Windows & MacOS) and endpoint devices.

• Strong troubleshooting skills for hardware and enterprise IT software.

• Ability to work independently and own issues end-to-end.

• High service orientation and excellent customer service skills.

• Strong communication skills (verbal & written).

Additional Information :

And as a person you are:

• Self-driven target-oriented and capable of working independently.
• Detail and quality-oriented in everything you do.
• A strong communicator (verbal and written) with excellent interpersonal skills.
• A quick intuitive and adaptable learner.
• Genuinely engaged and interested in understanding our Riders ways of working.

With us you can:

• Become part of a playful and energetic environment where we have fun together at work!
• Join the journey of one of Norways fastest-growing companies which is also part of Delivery Hero one of the worlds largest online food delivery companies.
• Work from a stylish and modern office centrally located in Oslo (Alexander Kiellands plass).
• Receive employee benefits such as a SATS gym membership subsidized public transport within Zone 1 access to LinkedIn Learning as well as health and travel insurance.
• Get an employee discount on foodora orders.

Studies show that women and other minorities are less likely to apply for a job if they do not meet every single qualification. If you are interested in the role and meet most of the qualifications we are looking for we strongly encourage you to apply anyway!

On top your total compensation may include other benefits described above and equity and/or variable bonuses for pre-defined roles. This is the initial hiring range for this role and level. If at any point during the process we determine your experience and scope better align with a different role well be happy to review & share it with you before moving forward to the next stage of the process!

Remote Work :

No

Employment Type :

Full-time